#82 How good is your Customer Write-Up?
Related Articles
Transition Planning in Family Owned Auto Repair Shops
In our last blog, we talked about the importance of exit planning and making sure that owners give themselves enough time to fix any problems…
Negotiating with the Public about Customer Reviews
Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on…
Average Repair Order: Maximize the Work on Each Vehicle You Repair
It’s a tough time to own a business – any business. In the auto industry COVID-19 has kept people indoors and off the roads. Fewer…
Mitchell1
Mitchell 1 began with the simple idea that people need information to fix cars. That was true back in 1918 when Mitchell 1 got its…
How Often Does Your Auto Shop Have Employee Meetings?
The Automotive Management Network currently has a survey asking our members about their employee meetings. We would appreciate it if you could take a few…