#327 WHAT YOU SHOULD EXPECT FROM YOUR SERVICE ADVISOR?

We’ve talked before about the reasons for delays in repairs being completed. According to a survey we did on hours produced, the number one delay…

Many auto shop managers would like to know how they go about training service advisors to be more effective at their jobs so they can increase business and make sure that their customers are investing in repairs that will keep their cars safer and on the road longer.

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of…

Auto shop managers know that a crucial moment in securing and maintaining a customer’s business happens when they get that first look at

Does your auto shop use customer supplied parts to complete their repairs? This topic can raise some eyebrows and tempers between customers and shop owners…