Categories: Tips
Related Articles
5 Ways to Improve Customer Mood in Your Waiting Area
In an earlier blog we discussed ways to make your auto repair shop waiting room more comfortable. Many of our readers have submitted pictures of…
Transition Planning in Family Owned Auto Repair Shops
In our last blog, we talked about the importance of exit planning and making sure that owners give themselves enough time to fix any problems…
Waiting for Customer Authorization Extends Repair Time
Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously,…
Does Your Auto Shop Offer Loaner Cars to Customers?
Does offering loaner cars to customers add value to an auto shop? This is a question that shop owners must decide for themselves, but we…
How Much Do Online Reviews Matter?
In our previous blog pieces, we’ve talked about handling bad reviews and how to negotiate with customers when they leave bad reviews of your business.…