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#335 The Goal is 5:00

When your shop opens every morning, the goal should be to complete every car coming in today and every car still here from the day before by 5:00 today. I can hear you laughing. You learned that cars must languish at your shop for a while. That’s how it works. Says who? While you may never fully attain the 5:00 goal, odds are you can improve dramatically with the right mindset. Total vehicle stays of 24 to 48 hours are doable. Change policy. Change prices. Increase capacity. Move. We know you can do it because other shops are already doing it.

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