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Negotiating with the Public about Customer Reviews
Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on…
Ways to Encourage Customers to Leave Good Reviews
In an earlier article we discussed how to negotiate with customers who leave bad online reviews for auto repair shops. This is only half the…
How Much Do Online Reviews Matter?
In our previous blog pieces, we’ve talked about handling bad reviews and how to negotiate with customers when they leave bad reviews of your business.…
Average Repair Order: Maximize the Work on Each Vehicle You Repair
It’s a tough time to own a business – any business. In the auto industry COVID-19 has kept people indoors and off the roads. Fewer…
Is Repair Business Improving in the Stimulus Economy?
The world has gone through an artificial recession cycle since the beginning of the COVID-19 pandemic. Auto repair shops have not all experienced the same…