#365 Handling Customer Complaints Made Easy

If you were the customer, what would you like to happen? Do that. Too easy? Pose the question to everyone on your staff. Odds are the answers will point you in the right direction. Still too simple? This is where a quickly accessible peer group of first-class shop owners comes in handy. They are not personally involved in the situation, allowing them to give replies lacking emotion. Handle all complaints this way and watch your reputation improve.