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Shop Transparency: A Necessary Goal to Build Customer Trust
Currently in America we are experiencing a general decline of trust in government, in institutions, in businesses, and with each other. This has numerous impacts…
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Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on…
Customer Education is Part of Building Trust
In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of…