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Management Articles

online reviews

How Much Do Online Reviews Matter?

August 19, 2019

In our previous blog pieces, we’ve talked about handling bad reviews and how to negotiate with customers when they leave bad reviews of your business. No one likes bad reviews. Criticism always stings, and sometimes people take out the...

customer reviews

Negotiating with the Public about Customer Reviews

July 31, 2019

Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on good customer relations to remain in business, the online review landscape can be...

parts acquisition

Efficient Parts Acquisition Is Mandatory for Auto Shops

July 18, 2019

We’ve talked before about the reasons for delays in repairs being completed. According to a survey we did on hours produced, the number one delay was waiting for customer authorizations (23%). The second most common reason for repair d...

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