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Management Articles

bidding war

A Bidding War for Auto Techs

June 29, 2019

In our last blog we talked about how waiting for customer authorization lengthens repair times. Another factor in longer wait times is whether or not the auto shop is fully staffed. Currently there is a severe shortage of auto techs, and...

customer authorization

Waiting for Customer Authorization Extends Repair Time

June 18, 2019

Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously, this will result in more work for auto repair shops. Unfortunately for shop managers and techs, dr...

favoritism

Confronting Management about Favoritism

May 31, 2019

Previously we’ve discussed the dangers of nepotism in auto repair shops. Unfortunately, nepotism is not the only type of favoritism that happens in the workplace. What happens when management plays favorites among their employees? How ...

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