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Management Articles

Does Your Auto Shop Offer Loaner Cars to Customers?

January 17, 2020

Does offering loaner cars to customers add value to an auto shop? This is a question that shop owners must decide for themselves, but we would love to have your input on our most recent poll: How many loaner (rental, courtesy) cars do yo...

customer supplied auto parts

Why Should Your Shop Allow Customer Supplied Auto Parts?

December 29, 2019

In our last blog, we discussed the problems shops that allow customers to supply their own parts have. There are always two sides to every story, however. Here we will talk about why some shops choose to do repairs using customer supplie...

customer supplied parts

Does Your Auto Shop Allow Customer Supplied Parts?

December 17, 2019

Does your auto shop use customer supplied parts to complete their repairs? This topic can raise some eyebrows and tempers between customers and shop owners or techs, but there are good reasons for shops refusing to use aftermarket parts ...

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