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Management Articles

customer authorization

Waiting for Customer Authorization Extends Repair Time

June 18, 2019

Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously, this will result in more work for auto repair shops. Unfortunately for shop managers and techs, dr...

favoritism

Confronting Management about Favoritism

May 31, 2019

Previously we’ve discussed the dangers of nepotism in auto repair shops. Unfortunately, nepotism is not the only type of favoritism that happens in the workplace. What happens when management plays favorites among their employees? How ...

Google My Business

Google My Business: Simple but Effective for Local Marketing

May 18, 2019

All businesses need to set aside some resources, whether time or money, to marketing and seeking out customers. Auto repair shops are no different. However, one thing that distinguishes auto shops from other small to mid-sized businesses...

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