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Ways to Encourage Customers to Leave Good Reviews
August 30, 2019In an earlier article we discussed how to negotiate with customers who leave bad online reviews for auto repair shops. This is only half the strategy for shops that want good online profiles, though. The other part is more proactive and ...
How Much Do Online Reviews Matter?
August 19, 2019In our previous blog pieces, we’ve talked about handling bad reviews and how to negotiate with customers when they leave bad reviews of your business. No one likes bad reviews. Criticism always stings, and sometimes people take out the...
Negotiating with the Public about Customer Reviews
July 31, 2019Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on good customer relations to remain in business, the online review landscape can be...
