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Management Articles

customer reviews

Negotiating with the Public about Customer Reviews

July 31, 2019

Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on good customer relations to remain in business, the online review landscape can be...

parts acquisition

Efficient Parts Acquisition Is Mandatory for Auto Shops

July 18, 2019

We’ve talked before about the reasons for delays in repairs being completed. According to a survey we did on hours produced, the number one delay was waiting for customer authorizations (23%). The second most common reason for repair d...

bidding war

A Bidding War for Auto Techs

June 29, 2019

In our last blog we talked about how waiting for customer authorization lengthens repair times. Another factor in longer wait times is whether or not the auto shop is fully staffed. Currently there is a severe shortage of auto techs, and...

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