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How Much Do Online Reviews Matter?
August 19, 2019In our previous blog pieces, we’ve talked about handling bad reviews and how to negotiate with customers when they leave bad reviews of your business. No one likes bad reviews. Criticism always stings, and sometimes people take out the...
Negotiating with the Public about Customer Reviews
July 31, 2019Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on good customer relations to remain in business, the online review landscape can be...
Efficient Parts Acquisition Is Mandatory for Auto Shops
July 18, 2019We’ve talked before about the reasons for delays in repairs being completed. According to a survey we did on hours produced, the number one delay was waiting for customer authorizations (23%). The second most common reason for repair d...
