Related Articles
Customer Education is Part of Building Trust
In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of…
Waiting for Customer Authorization Extends Repair Time
Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously,…
Automotive Service Advisor Training
Many auto shop managers would like to know how they go about training service advisors to be more effective at their jobs so they can increase business and make sure that their customers are investing in repairs that will keep their cars safer and on the road longer.
Using Signage to Educate Your Customers
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…
Shop Transparency: A Necessary Goal to Build Customer Trust
Currently in America we are experiencing a general decline of trust in government, in institutions, in businesses, and with each other. This has numerous impacts…