The next time an employee does something contrary to how you want it handled, ask yourself if you can fix it without trying to get him to remember to change his behavior. A simple example is adding a line on an RO about doing something where the employee has to check off the line in the software to complete what he is doing with the RO. In other words, he is stuck going forward without stating that he did the thing you want to be done the way you want it done. Handling an issue this way is much easier than depending on people to remember one more thing. Briefly inform employees and explain the new line on the RO. All done!