Don’t just sit there!
Someone is in your customer area waiting while their car is being serviced, or they may be waiting for a ride.
Engage them!
Stop what you are doing and take a moment to chat. Where do they live or work? Where are they from? Do they like their car? As our culture is getting less personal, you get more personal.
In an earlier blog we discussed ways to make your auto repair shop waiting room more comfortable. Many of our readers have submitted pictures of…
Currently in America we are experiencing a general decline of trust in government, in institutions, in businesses, and with each other. This has numerous impacts…
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…
Auto shop managers know that a crucial moment in securing and maintaining a customer’s business happens when they get that first look at
Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously,…
Please confirm you want to block this member.
You will no longer be able to:
Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.
