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Negotiating with the Public about Customer Reviews
Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on…
Average Repair Order: Maximize the Work on Each Vehicle You Repair
It’s a tough time to own a business – any business. In the auto industry COVID-19 has kept people indoors and off the roads. Fewer…
What Is the Role of the Service Advisor?
Take the time today to make sure your service advisors understand the critical role they play in your business and how exactly they should perform it.
Waiting for Customer Authorization Extends Repair Time
Summer is the busiest season of the year for auto repair. A big reason for the increase in repairs is the higher accident rate. Obviously,…
Using Signage to Educate Your Customers
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…