Categories: Tips
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Negotiating with the Public about Customer Reviews
Some years ago we addressed the challenge of handling bad online reviews. For local businesses and especially small to medium sized companies who depend on…
Using Signage to Educate Your Customers
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…
Knowing Your Workers: Leadership and Authority
One of the most important things to any manager, in terms of handling employees, is understanding how those employees view authority and react to it.
Customer Education is Part of Building Trust
In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of…
Ways to Encourage Customers to Leave Good Reviews
In an earlier article we discussed how to negotiate with customers who leave bad online reviews for auto repair shops. This is only half the…