Mitchell 1 began with the simple idea that people need information to fix cars. That was true back in 1918 when Mitchell 1 got its…
We have previously discussed the necessity for techs to buy their own tools in order to do their jobs and remain competitive in the automotive…
Does your auto shop use customer supplied parts to complete their repairs? This topic can raise some eyebrows and tempers between customers and shop owners…
Does offering loaner cars to customers add value to an auto shop? This is a question that shop owners must decide for themselves, but we…
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…
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