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#338 I Need to Know Now

It seems that today everyone wants everything immediately. That includes people contacting your shop by phone, email, website form, chat, text, in person, and carrier pigeon.

Treat every contact like a ringing phone. Assume they expect a reply in minutes. Customer service will be much better, which means you will be happier. Plus, you will destroy most of your competition since very few others will do it.

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