[John Shanderuk]

I have a canned job that I add to every RO.
Can modify the N/A (Not Applicable) lines to remove the N/A if it is needed for the job. Enter techs initials or number for the “Performed By:” line. ie Performed by :  JS

 

Uptown Imports – Pre Delivery Inspection   

Test driven to verify repairs completed properly
Any other issues noted / brought to attention of advisor
Interior / Exterior of vehicle clean of dirt and smudges
Remove all tools from vehicle
N/A Top up fluids / check tire pressures
N/A Service indicator lights and or service data reset
N/A Wheels torqued to specification
N/A All fasteners torqued to specification
N/A Engine covers / under panels reattached
N/A All residual fluids cleaned
N/A Dye added for oil leak reinspection
N/A Dye added for coolant leak reinspection
N/A Coolant leak repairs tested by pressurization
N/A Intake, vacuum, breather, evap leaks re tested
Electrical
N/A Check function of all electrical items
N/A Initialize windows and sunroof
N/A Set clock
N/A Input radio code
Performed by:

[John Shanderuk]

Got tired of people thinking I was trying to pull the wool over their eyes when I asked if they wanted us to make sure what they were asking was the right thing to do. Now I just put in what they want, Then when it doesn’t fix it I ask them if they want me to find out what is wrong (diagnose). It’s kind of backwards thinking and not the way I would like to do things but I’m giving the customer what they want.

[John Shanderuk]

I have been menu pricing for 10 years with Service Shop. each job is subtotaled, parts have the item number, not the part number, no labor hours

I don’t charge shop supplies cuz I got tired of having to explain it to customers that get bent out of shape about it so I just bumped my labor by 8% now nobody asks me what shop supplies are and it more than covers the supplies.

The invoice just shows a subtotal, tax and the total. Each job shows the total without tax.

Some customers want to see the itemized bill so  I turn those features on then off again for them but I still do not show part numbers just item numbers (by item number I mean the sequential number of the part when it was entered into the database), but the people that want to see it are very very few between like maybe one or two a year!

When I give an estimate it’s for the total job I never say parts, labor, tax to the customer. If they ask for my labor rate, I tell them we do it by job so there is no labor rate.

Hope this helps!!

 

[John Shanderuk]

We do blocks $149.87. The tech spends .7 gets paid for 1 hour at 35.00 per hour shop makes 114.87 for .7 hrs. spent working on the car. We will usually know what is wrong by that time if we have to go deeper we ask for another block or we tell them what individual test we may need to do and how much it costs.

[John Shanderuk]

Cheap parts are like buying cheap shoes, here’s an example.

I used to buy work boots that cost me $49 they would last 6 months. Then I bought a pair of boots for $100, waaay more comfortable and lasted me two years!

So buying the cheap shoes cost me twice as much in the long run ($200) and the weren’t as satisfying to wear.

[John Shanderuk]

I made a job template like this.

Uptown Imports Pre-Delivery Inspection

___Test driven to verify repairs completed properly

___Any other issues noted on order and brought to attention of advisor

___Interior / exterior of vehicle clean of dirt and smudges

___Remove all tools from vehicle

___Top up fluids / check tire pressures

___N/A Service indicator lights and or service data reset

___N/A Wheels torqued to specification

___N/A All fasteners torqued to specification

___N/A Engine covers / under panels reattached

___N/A All residual fluids cleaned

___N/A Dye added for oil leak re-inspection

___N/A Dye added for coolant leak re-inspection

___N/A Coolant leak repairs tested by pressurization

___N/A Intake, vacuum, breather, evap leaks re tested

Performed by:

The techs do it and they just delete the things that are not applicable to the job they are working on. 　
 　

[John Shanderuk]

Take 5% of Gross Sales each week and put it in a savings account. Pay cash for tools/equipment or get a loan and pay it off with this money or pay half with cash and get a loan for the other half. Use some of the money to fix up the waiting room or whatever project for improvement. Use the money to make money advertising/tools/investments ect. It is pretty nice to have money in the bank too, especially when you really need it (never know when that can happen). Start doing it even if it’s less than 5% it adds up quick!

[John Shanderuk]

Dat be me I’ll give you a dollar for $6.42 all day long!
That is a good strategy!

[John Shanderuk]

Ollie,

I just finished my website the link is

http://getunity.com/uptownimports

If you don’t have one you should most people use their phones to search now where computers used to be the way to go. You also want to make it friendly to tap on things with a finger not a mouse

John

[John Shanderuk]

28 google

Hundreds elswhere

[John Shanderuk]

How is your marketing currently split?

_100____% Internet (website, email, internet ads, etc.)

_____% Traditional

[John Shanderuk]

We’ve been doing this for years. I just got a bad review on my Google Places page because of it but I think it is the way to go. If you give a client and estimate and it is within what you told them it should be that much. I had a long discussion with my Service Advisor about this issue. He told me he has people asking about it all the time, my response was that when I sold at the front counter I very rarely (almost never) had anybody ask me about this. I think menu pricing is the way to go, when your at a resteraunt or a doctor or a vet ect. they don’t itemize out what everything costs the client.

Just my two cents

P.S. Here is the comment below from Google Places

“They don’t break out the price of parts and labor, they just give you a total for the repair, so it’s hard to compare to other shops. I wasn’t impressed by their lack of transparency”