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What are You Currently doing to Improve your Shop? (Ongoing list of ideas)
Successful shops are always improving. One or more things are made better every month, and often every week.
The purpose of this thread is to create a list of ideas that can be tried, including the smallest things.Please add to the list and add your thoughts to ideas that others have posted. Discussing them while they are fresh can sometimes make them much more effective. -
5 Replies
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We are constantly looking for ways to automate or eliminate redundant steps. The technology we write for our customers we try to use for ourselves.
We have created an integrated phone call system that eliminates the “look up” time for an inbound phone call from an existing customer. Our software pops up with the customers full information, our customers, shop owners, love this rapid response time.
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An ongoing thing that we do is give each tech an budget of $20 per week which is used to buy shop equipment and tools. Spending in this area is now more accurate and efficient as they carefully plan what to buy for the shop. Might be a $25 item, might be a $500 item if they let it ride for a while. Great way to save money on wasted tool and equipment spending since they only get what what they will definitely use.
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We put in a Kerig coffee station and small frige with free water and soda for customers in the waiting room. The response is very positive from our customers. They overwhelmed with the gesture. It only cost about 13 cents per water, 25 cent per soda, and K-cups are about 35 cents each. Small investment for the feedback I get from my customers.
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We did not have a decent private room for any type of meeting or phone call or whatever. We started the project a few weeks ago and just put the final touches on it over the weekend. Compact, but way better than what we had!
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Take 5% of Gross Sales each week and put it in a savings account. Pay cash for tools/equipment or get a loan and pay it off with this money or pay half with cash and get a loan for the other half. Use some of the money to fix up the waiting room or whatever project for improvement. Use the money to make money advertising/tools/investments ect. It is pretty nice to have money in the bank too, especially when you really need it (never know when that can happen). Start doing it even if it’s less than 5% it adds up quick!
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