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FIXD, Are they serious???
I’m not sure if any of you have seen this yet but it appears we have yet another hurdle for our customers. FIXD has started selling a OBD2 sensor that will tell people what is wrong with their car to know if they are being scammed by their mechanics. They claim that they will tell you what it should cost to fix the car, tell you whats wrong so you can tell your tech what to fix to avoid diag charges. The latest is in my opinion the most infuriating! (see link) https://www.fixdapp.com/blog/5-mechanic-upsells-how-to-avoid-them I’m just curious if anyone has seen an issue from this? I bought the sensor to see how the system works to understand it better. Just curious if anyone else has seen this. Obviously a good repair shop is not cheating people, but these guys, I think, have crossed a line where they make it seem like every shop is screwing people over and use false info to prove that point. We used to sell pre-owned vehicles at my establishment prior t the economic down turn in 2008. I recall always having to work 3x as hard to demonstrate to people that they can trust us and we are not the “used car salesmen”, this turned out to be a bunch of hard work for the same treatment and sale price because our society has been trained to think used car salesmen are worse than lawyers :). I just feel like we are headed back to this as customer / shop relations go. I know I work very hard to demonstrate I’m a trust worthy reliable shop, my customers that understand it appreciate it and wont go elsewhere. At least I got this off my chest for now. I know we all know how to deal with this but has anyone had people show up with these things yet? 1.5 million sold!
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