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How does your approach or viewpoint compare to other shop owners?

We always have active polls. Members can participate and see the results on more than 100 topics, including Payroll Costs, Loaner Cars, Lug Nut Tightening, and much more.

Premium Members get access to the full archive of past surveys.

What is your goal for increasing sales in 2022?
Five years ago, we asked what the average age of the technicians at your shop was. We are asking that same question in 2021 to see if anything has changed.
What is the average Total Gross Profit at your shop?
*Definition of Gross Profit: The total of all sales of all types less the cost of those sales expressed as a percent of the total sales amount.
Do you record phone calls at your shop?
Labor Gross Profit at your shop is typically how much?
Seems like more shop owners are adding locations. How many locations do you have?
What is the average monthly sales per service advisor at your shop?
What is the typical charge for a brake inspection at your shop (if no additional brake service or repair was required)?
How often does your shop offer a quote or estimate before inspecting the car for repairs other than common menu-priced services? (A request that is made by phone, email, or website contact form.)
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