Alan Ollie
Forum Replies Created
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I don’t think you could afford not to use some kind of crm
You can get a 60 day trial .
Will Barrameda wrote:
> Speak with Demandforce and have them go through the demo with you as they did with me. Times are tough for us right now to commit to $299.00 a month(12 month contract) and an additional $1.00 for every email they get for you.
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Not the same problem as you.Last year we had 3 first time customers who used a Amex card knowing they are going to dispute their bill. If the customer gets turned down the first time all they have to do is resubmit a 2nd time “As per Amex terms of use we are not satisfied with service received.
Our invoices were perfect .We lost all three over 4k total. Now we don’t take Amex without management approval before the job is started.If we must take it we have them sign a waiver in advance of repairs.
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Come on down to Sunny south Fl it is 90+ 98% humidity. My guys are tough.
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I just go threw a mess for a few months .The old crew is back and we are doing ok again. I think it is the hardest thing to do in this business. Finding people who care about your customers as much as your shop.
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We love them we never call any in unless we have a copy of the policy. We do about 3-4 big jobs a week .We only take CC payment and make sure we get paid before the car leaves the shop.
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Nice
Tom Piippo wrote:
> While not quite as ‘out there’ as your ideas, here is what I did lately… Our local Hyundai dealership burned to the ground one night a few weeks ago (no, I didn’t do it!) Two days later I had a display ad in the local paper “For Qualified Hyundai Service, see Tri-County Motors”. It has worked quite well.
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> A similar idea I heard once… White page listings…
> Buick Service- 555-1212
> Ford Service- 555-1212
> Dodge Service 555-1212
> You get the idea, no shop name mentioned. The story goes, he got lots of calls; back when we used phone books.
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The data that Customer link can query is powerful. I sent very targeted emails and mail and redeemed 27 coupons related to customer link last month avg ticket over $450. The best coupon yet was 10% off labor.
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I use customer links tool now and sort by last in and $ spent ,upload to Constant contact
but used to open the smcore32.mdb file with Microsoft Access then cut and paste 8 fields in excel then upload them to constant contact. It sucks i do it every month or two. Seems like about 75- 100 new email addresses every time i do it.
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They turned us down and we have a ton of good reviews?
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We only do 9-10 VW or Audis a day We have 4 runs a day from both World Pac and IMC. and 2 runs a day from 4 new car stores .We stock 75% of what we need but it always seems like we have to take at least 1-2 runs a day for parts. I don’t know how you guys get your efficiency rate over 110% not stocking parts.My hat off to ya all . Ollie
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Tom helped us set this up .It just seems like we get a lot of part failures and customer concerns and not that many comebacks… Yea right. But we have improved.The tech who had the concern does not get paid time and if they are not available the tech who had to fix the concern gets actual time and subtracts it from the tech who first did the job. The peer pressure between the techs helps a lot.
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I never had a service adviser that was any goo that was also a tech .
The Rang Rover and Mercedes dealer in Miami is very successful with ex female Realtor’s as service advisers. We are training a lady now to help with overflow .Who knows she might be the next service adviser in our shop. So far she is really good.
Myles Swift wrote:
> You need someone who knows how to fix cars and who knows how to fix people. You can gain the people skills in less time than you can “get” vehicle technology.
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> This may sound odd but many states employment divisions have incentives to hire injured/disabled workers. I know one tech who was injured skiing and is now a service writer. The shop owner got some financial assistance while getting the tech up to speed as a service writer.
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> If you find someone that you like that does not have a service writer background get a committment from them to take a business psychology class at the nearest community college. They have to learn how to fix people.
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Care Care One there are old threads about this plan.
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We signed up last week.I will let you know next week
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Tom Ham Tye mod of this site
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Have Tom setup your shop and help you. I am only at the shop 25-30 hr’s week .I work from my house 100 hours a week
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Sape up or ship out. wow if i only had the same problem asyou. We hardly get any apps and we pay 20-28 per hr.
Lenny Schaeffer wrote:
> Ok let me start out by saying my tech ‘John” has become probably my closest friend over the 3 years he has worked for me.
> Im an easygoing boss- you need to come in late? Ok. take the day off ? OK. but I expect to have hours still produced and can get very passionate about that!@.
> The problem?
> John doesnt produce enough hours to pay him his salary- I lose money on him (this week,his work totalled about 10-15 hrs) and I pay for 40. He comes in about 11-12am (he says he just cant get up earlier in tiem to get there any sooner) and stays all evening -sometimes well after I have left for the night at 9pm- to do jobs that I think another tech could do in half the time (or close to it)
> Of course, is the restoration industry it isnt always so cut and dry but even then- he is slow slow slow.
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> What to do here? I was thinking about making him a part time employee (3 days a week) thinking he might get back on track. was also thinking of telling him he wont get paid for all the hours unles he is able to bill out at least 75% of them- sort of like a contractor or flat rate.
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> I know I could have another tech in here in 24 hrs- we get tons of resumes every week wanting to work for me.
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> I was told (and I’m not sure if its the truth) that a contracter cant be hired unless he shows prooof of his own workers comp by my payroll company. anyone know about that?
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> Bottom line is- Im damned if I do and damned if I dont-
> Ive sat him down and told him numerous times where its at- it just doesnt seem to sink in.Now what? The other employees are also starting to resent him for making his own hours and being so lazy.
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Massively better. I plan on focusing on my shop not my new house.
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The phone rings by marketing. We spoke last month and you don’t get every email address and keep them updated.Every invoice should have at least one reminder. You have a great shop but are like me you are hidden . Market to your own customers and you will see a difference in car count.
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20-25%
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Great point… I just got off the phone with a real winner he is looking for a new job but said he makes $1500 take home and does not work very hard. He only want to be paid in cash because he does not think he should pay taxes.
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I was disappointed with the 12 apps you sent. One was great but the guy applied 6 months ago and has not moved from up north yet.. I am not looking for a ex food prep guy . I want a master tech .
If some one on the site has had luck with ACT please post. I would like to try his services again .
Joe Henry wrote:
> Ollie, I guess you forgot that all you had to do is call or write us, ACT Auto Staffing, for more Euro Tech resumes! I will have my staff pull you more resumes and put them into your account today or tomorrow. – Joe Henry ACT Auto Staffing
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The guys at the dealers in south Florida make 27-31 per hr. A few techs showed me YTD pay-stubs gross pay was 74k if had a tech that could avg 47 hrs per week. I would be happy to pay him that much.
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What do you mean by once branching out further? Every county or city needs many pages tailored to it.
Every service you don’t show up well organically needs to be worked on.Every paid keyword that has good page times is a great place to start. We are lucky that we have a niche market. VW and Audi only.If you work all kinds of vehicles you might want to focus on the closest city’s and work on a niche like my friend has a Texaco service station hes search sucked we worked on tune up and a few city’s he has seen his tune up business with new customers increase at a time until you start coming up. Hope this helps. Ollie
John Cosimini wrote:
> I get your point now, Ollie. I was kind of confused, because your site is great and for your immediate location is optimized to the hilt. Interestingly, I was discussing this very thing with Doug, once you start branching out further, it’s absolutely a whole different ballgame.
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My mother in-law has a Doctorate in English Literature she checks all of my sites .As you can see from my posts i am useless as writer. Buy i can read the heck out of google analytics and keywordspy.com Then i instruct my writers to male a page to maximize my target .
IE: You want more work from North Miami Fl then make pages that have info relating to NMB. I even mention streets that other shops are on. Check out this very powerful page it brings big $$ work out of the dealers bays . http://www.germancardepot.com/dealers2.html
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Thanks Robert ,All i do is work on my sites 24-7
Does anyone have a good copywriter knows about automotive repairs.
I will send the key words and pay for unique text.
Contact Ollie@germancardepot.com
