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  • herbjohn

    Member
    December 2, 2010 at 2:05 am

    10-15%

  • Alan Ollie

    Member
    December 2, 2010 at 3:20 am

    20-25%

  • davesgarage

    Member
    December 2, 2010 at 5:31 pm

    Administrator wrote:

    > What percent of your RO’s are first time customers?

    >

    > _____ Less than 5%

    >

    > _____ 5-10%

    >

    > _XXX_ 10-15%

    >

    > _____ 15-20%

    >

    > _____ 20-25%

    >

    > _____ 25-30%

    >

    > _____ More than 30%

  • rhopp

    Member
    December 2, 2010 at 9:31 pm

    _X__ 15-20%

    19% Avg for 2010

  • Tom Ham

    Member
    December 5, 2010 at 1:32 pm

    This is yet one more reason why we moved.

    Before move, 11%

    Since move, 16%

    Last month, 20%

    We’d like to average 20-25.

  • cornerstone

    Member
    December 6, 2010 at 6:58 pm

    The last 3 months right at 30% due to better ranking on google maps on the internet.I fully filled out my profile and paid the $25 a month to google to high lite my listing, and getting my customers to write reviews online.Before that about 20% new customers.

  • Larry Moore

    Member
    December 8, 2010 at 8:36 pm

    first time – 21-30%

    Most from internet

  • Gary Keyes AMAM

    Member
    December 9, 2010 at 2:08 pm

    What type of marketing are you doing at the new location, and is it different than what you were doing before ?

  • Tom Ham

    Member
    December 9, 2010 at 9:47 pm

    Gary Keyes wrote:

    > What type of marketing are you doing at the new location, and is it different than what you were doing before ?

    Gary:

    It is quite different…here are the highlights:

    -LED reader sign on a busy road on a high pole.

    -Very nice looking facility…especially the customer lounge (drinks bar, HDTV, wireless, fireplace, etc.)…scroll down this page: http://www.autocentricrepair.com/about-us.htm

    -Greatly increased emphasis on email…both getting addresses and marketing with email.

    -Concentration on being extremely customer friendly. A shop owner I know in your state goes way out of his way to make sure that NO ONE ever leaves unhappy…even the deadbeats and worst losers…and it works nicely for him.

    I gotta remember to stop at your shop…I’ll be doing classes at Disney for MACS and AVI in January. Make sure you sign up! :)

  • Tom Ham

    Member
    December 12, 2010 at 2:07 pm

    Larry Moore wrote:

    > first time – 21-30%

    > Most from internet

    That’s a lot from the net, Larry. If you could give more detail, that would be great!

    Thanks