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WHAT MAKES A GOOD SERVICE WRITER
I AM ALREADY ON #3 THIS YEAR AND CAN NOT SEEM TO FIND THE RIGHT PERSON
FOR THIS AREA. 11 BAY SHOP WITH THREE MASTER TECHS. BEEN IN BUSINESS 18
YEARS , WITH THIS SERVICE ADVISOR OUR GROSS PROFIT IS 55 TO 61 PERCENT
BUT THE PHONE DOES NOT RING, WHAT SHOULD I DO TO FIND THE PROLEM , I
DONT KNOW IF IT IS THE TIME OF THE YEAR OR THE ADVISOR, 23 YEARS OLD
WITH 3 YEARS TIRE KINGDOM SERVICE MANAGER, ANY HELP ON THIS MATTER WOULD
BE GREAT.
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5 Replies
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Haim,
I’m a little confused by your post. Are you expecting the service advisor to make the phone ring?
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Yes I thin that if it is slow it is your service writer
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Hello Haim,
While the service writer can contribute to car count by proper follow
up
and sales procedures, making the phone ring and getting new walk in
clients in the door is, for the most part, beyond their control.
Advertising and marketing programs managed by someone that has control
over the plan and budget is where the responsibility lies.
Of course there are plenty of factors to argue.
BTW, thanks for losing the ALL CAPS
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Do you have repeat customers. If you customers are still comingback the service manager is doing his job…If you have a lack of new customers that’s not the service managers job.
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The phone rings by marketing. We spoke last month and you don’t get every email address and keep them updated.Every invoice should have at least one reminder. You have a great shop but are like me you are hidden . Market to your own customers and you will see a difference in car count.
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