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  • WHAT MAKES A GOOD SERVICE WRITER

    Posted by hank on December 16, 2010 at 5:27 am

    I AM ALREADY ON #3 THIS YEAR AND CAN NOT SEEM TO FIND THE RIGHT PERSON

    FOR THIS AREA. 11 BAY SHOP WITH THREE MASTER TECHS. BEEN IN BUSINESS 18

    YEARS , WITH THIS SERVICE ADVISOR OUR GROSS PROFIT IS 55 TO 61 PERCENT

    BUT THE PHONE DOES NOT RING, WHAT SHOULD I DO TO FIND THE PROLEM , I

    DONT KNOW IF IT IS THE TIME OF THE YEAR OR THE ADVISOR, 23 YEARS OLD

    WITH 3 YEARS TIRE KINGDOM SERVICE MANAGER, ANY HELP ON THIS MATTER WOULD

    BE GREAT.

    Alan Ollie replied 11 years, 6 months ago 5 Members · 5 Replies
  • 5 Replies
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  • phoskins

    Member
    December 16, 2010 at 8:40 pm

    Haim,

    I’m a little confused by your post. Are you expecting the service advisor to make the phone ring?

  • hank

    Member
    December 17, 2010 at 1:33 am

    Yes I thin that if it is slow it is your service writer

  • rhopp

    Member
    December 17, 2010 at 2:08 am

    Hello Haim,

    While the service writer can contribute to car count by proper follow

    up

    and sales procedures, making the phone ring and getting new walk in

    clients in the door is, for the most part, beyond their control.

    Advertising and marketing programs managed by someone that has control

    over the plan and budget is where the responsibility lies.

    Of course there are plenty of factors to argue.

    BTW, thanks for losing the ALL CAPS :)

  • nessauto

    Member
    December 21, 2010 at 7:11 pm

    Do you have repeat customers. If you customers are still comingback the service manager is doing his job…If you have a lack of new customers that’s not the service managers job.

  • Alan Ollie

    Member
    December 22, 2010 at 1:39 am

    The phone rings by marketing. We spoke last month and you don’t get every email address and keep them updated.Every invoice should have at least one reminder. You have a great shop but are like me you are hidden . Market to your own customers and you will see a difference in car count.