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  • richie

    Member
    October 20, 2015 at 10:40 am in reply to: Customer Service Training

    seven figure service advisor academy is awesome. Find at servicewritertraining.com. Is a part of Shop Profit Pros. Josh Johnson is awesome. We are doing the training now. I have seen a lot of mediocre stuff through the years. This is the “best” out there, hands down!!

  • Sounds great, but who provides this service?   I don’t think other shops can see history from my shop

  • richie

    Member
    March 9, 2015 at 12:43 pm in reply to: AutoVitals vs. BoltOn

    Great info guys!  Thanks!  Does it integrate with  your Point of Sale, and if so what is your Point of sale?

  • richie

    Member
    February 24, 2015 at 9:22 am in reply to: Scan Tools and Software – Links, Ratings and Reviews

    We just purchased an AUTEL maxidiag elite from our parts supplier for $350. So far so good on euro cars, etc to reset mnt reminder lites, etc. Says it handles euro, Asian, big 3 American, etc. 8 gig card included and updated. Be careful about buying out of date, card too small for updates, etc.

  • richie

    Member
    February 3, 2015 at 11:13 am in reply to: Management Coaching Training

    Thanks for initial input guys!  I operate a goodyear store in Atlanta, Ga. We do $2.1 million per year in sales 80% service, 20% tires.  We make over 10% net profit from sales. I am looking for a “program” to keep me focused on the important things(#)s, manage the people better so I can open a 2nd store.

  • richie

    Member
    February 3, 2015 at 11:06 am in reply to: What to do when family is the problem?

    I am the owner son.  Thankfully I was able to learn to be a “good” service writer, and a better store manager. If the “right” training has been provided along with follow up coaching. The best thing to do is help the owner to find the son a better fit in the marketplace for his skills. They will both be happier in the long run.

  • richie

    Member
    January 28, 2015 at 11:04 am in reply to: Re: Management Success ?????

    Anybody else out there try Management Success, ATI, APM, RL Oconnor, 180, turnaround tour, Elite, ?

    I would really appreciate some input. Big Decision to spend the time and money.

  • richie

    Member
    January 27, 2015 at 12:40 pm in reply to: Looking for Management/Sales Training

    Doesn’t anyone have any advice on this?

    I was searching sites for opinions/experience with ATI, management success, APM, RLO, Elite, etc.

    Help?

  • richie

    Member
    December 29, 2014 at 12:14 pm in reply to: Identifix or iATN?

    We use Identafix and All data.

  • richie

    Member
    September 3, 2014 at 9:54 am in reply to: Shop Management Software – Links, Ratings and Reviews

    We use GBMS Goodyear system.  It is about to be replaced by VAST from MAM. I would rate GBMS a 5. Does most things needed just not easily.  Reporting is terrible.