Scott Waddle
Forum Replies Created
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I don’t think $75K is is a top wage and I think 50 hours a week is quite achievable.
As Tom mentioned, the right tech with the right support staff and the right mix of vehicles to work on can do this, two of the three techs in our shop average over 50 hours a week, 60 is not uncommon.
Those two get paid significantly more than $75K a year.
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Wow. We would be less than 10% maybe a lot less, I don’t see the need to check, but cash is a very small part of our receipts.
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Protractor .Net 8
The nice thing is every week there is an update and they are improving fast. We were using the Protractor Legacy software since 2004 and upgraded to the new version July 1st.
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__X_ $250
Key employees need to be able to make decisions or customer satisfaction or productivity and efficiency will suffer.
As the owner, if I’m not there, I need to show to go on, so empowering the staff to think independently is important.
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__X_ AutoEnginuity
__X_ Cardaq Plus
_X__ IDS
__X_ Maxidas- MaxiSys
_X__ Star Mobile
_X__ Tech2
_X__ Techstream Lite_X__ Verus
Other: ____________________
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_____ OK – No specific guidelines.
_____ OK – But only following a specific shop procedure (feel free to include your guidelines if you have them).
___X__ OK on some types of wheels, but not others.
__X___ OK on some makes of cars, but not others.
_____ OK to partially tighten wheels, but final tightening must be by hand.
_____ Not OK to use at all when tightening wheels.
I trust the techs to choose the right approach to tightening wheels. Proper inspection and cleaning of mounting surfaces, torque sticks, torque wrenches and common sense have served us well.
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___X_ Not OK anytime during the work day, not OK before work
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That’s kind of funny, Jfinn says Motor seems pretty high, and he doesn’t even know what he’s working on.
You sound like a consumer with a statement like that. Motor may be the only time that is accurate.
If you don’t have experience on one, I would look at the repair procedure and the labor times for any parts near it that have to be removed to access the part that has failed, this gives you some points of reference for estimating.
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I suspect neither plan is a good idea.
A matrix based on cost works well when used in conjunction with OE list.
Lower cost items require a higher GP, particularly when there is a high liability in that part. A bad crank seal can ruin an engine, you need to keep that in mind.
OE list can not be ignored when selling higher priced items, but it is a case by case basis.
We tend to sit right around 48% GP on parts overall, everything but tires is in there, including engines and transmissions, but we don’t sell too many of them, so it doesn’t make much difference.
In the future, I expect parts GP to go down, not up, the internet and parts retailers are making it harder all the time.
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Hi,
Why pay off gross sales? Sales can be inflated in ways that don’t profit the business.
I would pay based on gross profit.
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A copy of our questionnaire is half way down this page:
http://www.precisionautoservice.com/services/make-an-appointment/
Although I like the idea of asking the questions in person, we use this and a paper copy of it at the counter all the time. People are in a hurry, but we need to take the time to get the answers, one way or another, or it costs us much more time and them more money.
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Everyone seems to think a tablet PC in the shop will be useful, myself, I doubt it.
We have four notebooks and one tablet style PC as well as three desktop PCs in the shop.
The desktops and keyboards are mounted on thin shelves on the wall with the monitor (about 24 inch) attached to the wall above. The techs can walk right up to them and gather the info they need and keep moving, we do have stools at each station but they don’t sit often.
The wall units get used all day long, the notebooks and tablets I usually find I have to login to the various resources in order to get info, this shows me the techs are not regularly using them to access iATN, Mitchell, Alldata or Identifix, they prefer the larger screens. The techs are all young guys, oldest is 33, its not a technology thing, I believe its about practicality, and usefulness.
The notebooks do get used for programming, IDS, MDS, TechStream, WiTech and other OE resources.
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1 Very important
2 Somewhat important
3 Not important___2__ Caller ID for customers in database
____1_ Email customer from the RO
_____1 Integrated paperless inspections
___1__ Instant view of all maintenance service history and services due
____2_ Job pricing (invoices display total prices only for individual jobs)
___1__ License plate to VIN decoding
___1__ Labor matrix
___2__ Oil sticker printing
____2_ Service advisor event reminders (call customer, check parts arrival, etc.)
___1__ Signature capture
___1__ Technician time clocking
___1__ Text customer from the RO
___2__ Works on tablet and smart phones
__1___ Other : Speed of navigation
I have most of that already, though some improvement would be nice. -
Less than 10%.
I would like to see a good example of a scheduling page for websites. Here is ours, but it isn’t very good:
http://precisionautoservice.com/customer-care/make-an-appointment/
It wont let you select an appointment time, intentionally, if they could, we would have no way to stop them from picking a time we don’t want to offer.
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This item has sold!
