Form for driveability concerns?
At our last technicians meeting, the techs brought up a concern that I am trying to figure out the best way to address. The techs feel that the service advisors are not doing a good job of getting all of the important info from the customer when they come in for a driveability issue.
I have to admit that I have witnessed some things being lost in translation between what the customer said and what the advisors put on the RO.
I was thinking about using a form or a checklist to try and make sure all of the right information is obtained.
Are any of you guys using a standard form when it comes to driveability?
Is it a checklist for the service advisor or a form that the customer fills out?
Obviously, a well trained service advisor would be the easy answer, but that is a process and I need a quick fix to get control of this immediately.