Auto Shop Management Forums

Find answers, ask questions, and connect with our community around the world.

  • Survey – Management Software Features Wish List

    Posted by Site Administrator on February 25, 2014 at 8:10 am
    Please indicate for each feature listed

    1 Very important
    2 Somewhat important
    3 Not important

    _____ Caller ID for customers in database

    _____ Email customer from the RO

    _____ Integrated paperless inspections

    _____ Instant view of all maintenance service history and services due

    _____ Job pricing (invoices display total prices only for individual jobs)

    _____ License plate to VIN decoding

    _____ Labor matrix

    _____ Oil sticker printing

    _____ Service advisor event reminders (call customer, check parts arrival, etc.)

    _____ Signature capture

    _____ Technician time clocking

    _____ Text customer from the RO

    _____ Works on tablet and smart phones

    _____ Other : ___________________________________________

    Curtis Andrew Massoll replied 8 years, 3 months ago 10 Members · 9 Replies
  • 9 Replies
Advertiser / Sponsor
  • Larry Moore

    Member
    February 25, 2014 at 10:22 am

    __2___ Caller ID for customers in database

    __2___ Email customer from the RO

    __1___ Integrated paperless inspections

    __1___ Instant view of all maintenance service history and services due

    ___1__ Job pricing (invoices display total prices only for individual jobs)

    ___1__ License plate to VIN decoding

    ___2__ Labor matrix

    __2__ Oil sticker printing

    __1___ Service advisor event reminders (call customer, check parts arrival, etc.)

    ___3__ Signature capture

    ___3__ Technician time clocking

    ___3__ Text customer from the RO

    ___2__ Works on tablet and smart phones

  • hoauto

    Member
    February 25, 2014 at 11:06 am

    1 Very important
    2 Somewhat important
    3 Not important

    __2___ Caller ID for customers in database

    __3___ Email customer from the RO

    ___3__ Integrated paperless inspections

    __2___ Instant view of all maintenance service history and services due

    __3___ Job pricing (invoices display total prices only for individual jobs)

    __2___ License plate to VIN decoding

    __2___ Labor matrix

    ___3__ Oil sticker printing

    ___1__ Service advisor event reminders (call customer, check parts arrival, etc.)

    __3___ Signature capture

    __2___ Technician time clocking

    __2___ Text customer from the RO

    ___2__ Works on tablet and smart phones

    ___2__ Other : We use Mitchell management. Would like to see on the monthly picture of the schedule an additional box at the bottom for planning. (this would include notes about closure due to natural disaster, snow, and the like) A place to note if we had any specific events such as car care seminar, open house, etc. Maybe even a spot for a quick look at promos run that month and a spot to identify which ones worked well. This would not be all inclusive, but somewhere to have quick reference when looking into the future.

  • Joseph Van syoc

    Member
    February 25, 2014 at 11:07 am

    One thing Id like to see ( Im using Automotive Expert) is parts pricing for various categories (ie tires, batteries oil etc.  Currently the software only allows you to set up a pricing matrix based on cost. Since most of what I sell I get JIT, and dont stock, this would be a great feature to have

  • Tom Ham

    Member
    February 25, 2014 at 3:39 pm

    __2___ Caller ID for customers in database

    __1___ Email customer from the RO

    __1___ Integrated paperless inspections

    __1___ Instant view of all maintenance service history and services due

    __1___ Job pricing (invoices display total prices only for individual jobs)

    __1___ License plate to VIN decoding

    __1___ Labor matrix

    __1___ Oil sticker printing

    __1___ Service advisor event reminders (call customer, check parts arrival, etc.)

    __1___ Signature capture

    __1___ Technician time clocking

    __1___ Text customer from the RO

    __1___ Works on tablet and smart phones

    __1___ Other :  I don’t know….what else can they do? I will probably want it.

  • njfenger

    Member
    February 26, 2014 at 1:58 am

    __1__ Caller ID for customers in database

    __2__ Email customer from the RO

    __3__ Integrated paperless inspections

    __2__ Instant view of all maintenance service history and services due 

    __3__ Job pricing (invoices display total prices only for individual jobs)

    __1__ License plate to VIN decoding

    __2__ Labor matrix

    __3__ Oil sticker printing

    __2__ Service advisor event reminders (call customer, check parts arrival, etc.)

    __1__ Signature capture

    __1__ Technician time clocking

    __2__ Text customer from the RO

    __3__ Works on tablet and smart phones

    __2__ Other : Integration with parcelsevice/shipping cost


  • Scott Waddle

    Member
    February 26, 2014 at 9:25 am
    1 Very important
    2 Somewhat important
    3 Not important

    ___2__ Caller ID for customers in database

    ____1_ Email customer from the RO

    _____1 Integrated paperless inspections

    ___1__ Instant view of all maintenance service history and services due

    ____2_ Job pricing (invoices display total prices only for individual jobs)

    ___1__ License plate to VIN decoding

    ___1__ Labor matrix

    ___2__ Oil sticker printing

    ____2_ Service advisor event reminders (call customer, check parts arrival, etc.)

    ___1__ Signature capture

    ___1__ Technician time clocking

    ___1__ Text customer from the RO

    ___2__ Works on tablet and smart phones

    __1___ Other : Speed of navigation

     
    I have most of that already, though some improvement would be nice.
  • Andrew Tobias

    Member
    February 26, 2014 at 12:00 pm
    Please indicate for each feature listed

    1 Very important
    2 Somewhat important
    3 Not important

    __3___ Caller ID for customers in database

    __1___ Email customer from the RO

    __1___ Integrated paperless inspections

    __1___ Instant view of all maintenance service history and services due 

    ___3__ Job pricing (invoices display total prices only for individual jobs)

    __2___ License plate to VIN decoding

    __2___ Labor matrix

    __3___ Oil sticker printing

    __1___ Service advisor event reminders (call customer, check parts arrival, etc.)

    ___1__ Signature capture

    __1___ Technician time clocking

    __3___ Text customer from the RO

    __1___ Works on tablet and smart phones

    ___1__ Other : __Tech Time Management has to be a 1++_____________

  • Frank Scandura III

    Member
    February 28, 2014 at 3:48 pm

    ___1__ Caller ID for customers in database

    ___1__ Email customer from the RO

    ____1_ Integrated paperless inspections

    ___1__ Instant view of all maintenance service history and services due

    __1___ Job pricing (invoices display total prices only for individual jobs)

    __1___ License plate to VIN decoding

    ___1__ Labor matrix

    __1___ Oil sticker printing

    ___1__ Service advisor event reminders (call customer, check parts arrival, etc.)

    ___1__ Signature capture

    __1___ Technician time clocking

    ___2__ Text customer from the RO

    __1___ Works on tablet and smart phones

    __1___ Other : __can scan vin with tablet and bring up customer information _________________________________________

  • Curtis Andrew Massoll

    Member
    March 15, 2014 at 9:54 am
    Please indicate for each feature listed

    1 Very important
    2 Somewhat important
    3 Not important

    __2___ Caller ID for customers in database

    __1___ Email customer from the RO

    __2___ Integrated paperless inspections

    __1___ Instant view of all maintenance service history and services due 

    ___1__ Job pricing (invoices display total prices only for individual jobs)

    __1___ License plate to VIN decoding

    __1___ Labor matrix

    __1___ Oil sticker printing

    __1___ Service advisor event reminders (call customer, check parts arrival, etc.)

    __1___ Signature capture

    __1*___ Technician time clocking

    __1___ Text customer from the RO

    _____ Works on tablet and smart phones

    _____ Other : ___________________________________________