Survey – Management Software Features Wish List

[Larry Moore]

__2___ Caller ID for customers in database

__2___ Email customer from the RO

__1___ Integrated paperless inspections

__1___ Instant view of all maintenance service history and services due

___1__ Job pricing (invoices display total prices only for individual jobs)

___1__ License plate to VIN decoding

___2__ Labor matrix

__2__ Oil sticker printing

__1___ Service advisor event reminders (call customer, check parts arrival, etc.)

___3__ Signature capture

___3__ Technician time clocking

___3__ Text customer from the RO

___2__ Works on tablet and smart phones

[hoauto]

1 Very important
2 Somewhat important
3 Not important

__2___ Caller ID for customers in database

__3___ Email customer from the RO

___3__ Integrated paperless inspections

__2___ Instant view of all maintenance service history and services due

__3___ Job pricing (invoices display total prices only for individual jobs)

__2___ License plate to VIN decoding

__2___ Labor matrix

___3__ Oil sticker printing

___1__ Service advisor event reminders (call customer, check parts arrival, etc.)

__3___ Signature capture

__2___ Technician time clocking

__2___ Text customer from the RO

___2__ Works on tablet and smart phones

___2__ Other : We use Mitchell management. Would like to see on the monthly picture of the schedule an additional box at the bottom for planning. (this would include notes about closure due to natural disaster, snow, and the like) A place to note if we had any specific events such as car care seminar, open house, etc. Maybe even a spot for a quick look at promos run that month and a spot to identify which ones worked well. This would not be all inclusive, but somewhere to have quick reference when looking into the future.

[Joseph Van syoc]

One thing Id like to see ( Im using Automotive Expert) is parts pricing for various categories (ie tires, batteries oil etc.  Currently the software only allows you to set up a pricing matrix based on cost. Since most of what I sell I get JIT, and dont stock, this would be a great feature to have

[Tom]

__2___ Caller ID for customers in database

__1___ Email customer from the RO

__1___ Integrated paperless inspections

__1___ Instant view of all maintenance service history and services due

__1___ Job pricing (invoices display total prices only for individual jobs)

__1___ License plate to VIN decoding

__1___ Labor matrix

__1___ Oil sticker printing

__1___ Service advisor event reminders (call customer, check parts arrival, etc.)

__1___ Signature capture

__1___ Technician time clocking

__1___ Text customer from the RO

__1___ Works on tablet and smart phones

__1___ Other :  I don’t know….what else can they do? I will probably want it.

[njfenger]

__1__ Caller ID for customers in database

__2__ Email customer from the RO

__3__ Integrated paperless inspections

__2__ Instant view of all maintenance service history and services due 

__3__ Job pricing (invoices display total prices only for individual jobs)

__1__ License plate to VIN decoding

__2__ Labor matrix

__3__ Oil sticker printing

__2__ Service advisor event reminders (call customer, check parts arrival, etc.)

__1__ Signature capture

__1__ Technician time clocking

__2__ Text customer from the RO

__3__ Works on tablet and smart phones

__2__ Other : Integration with parcelsevice/shipping cost

[Scott Waddle]

1 Very important
2 Somewhat important
3 Not important

___2__ Caller ID for customers in database

____1_ Email customer from the RO

_____1 Integrated paperless inspections

___1__ Instant view of all maintenance service history and services due

____2_ Job pricing (invoices display total prices only for individual jobs)

___1__ License plate to VIN decoding

___1__ Labor matrix

___2__ Oil sticker printing

____2_ Service advisor event reminders (call customer, check parts arrival, etc.)

___1__ Signature capture

___1__ Technician time clocking

___1__ Text customer from the RO

___2__ Works on tablet and smart phones

__1___ Other : Speed of navigation

 

I have most of that already, though some improvement would be nice.

[Andrew Tobias]

Please indicate for each feature listed

1 Very important
2 Somewhat important
3 Not important

__3___ Caller ID for customers in database

__1___ Email customer from the RO

__1___ Integrated paperless inspections

__1___ Instant view of all maintenance service history and services due 

___3__ Job pricing (invoices display total prices only for individual jobs)

__2___ License plate to VIN decoding

__2___ Labor matrix

__3___ Oil sticker printing

__1___ Service advisor event reminders (call customer, check parts arrival, etc.)

___1__ Signature capture

__1___ Technician time clocking

__3___ Text customer from the RO

__1___ Works on tablet and smart phones

___1__ Other : __Tech Time Management has to be a 1++_____________

[Frank]

___1__ Caller ID for customers in database

___1__ Email customer from the RO

____1_ Integrated paperless inspections

___1__ Instant view of all maintenance service history and services due

__1___ Job pricing (invoices display total prices only for individual jobs)

__1___ License plate to VIN decoding

___1__ Labor matrix

__1___ Oil sticker printing

___1__ Service advisor event reminders (call customer, check parts arrival, etc.)

___1__ Signature capture

__1___ Technician time clocking

___2__ Text customer from the RO

__1___ Works on tablet and smart phones

__1___ Other : __can scan vin with tablet and bring up customer information _________________________________________

[Curtis Andrew Massoll]

Please indicate for each feature listed

1 Very important
2 Somewhat important
3 Not important

__2___ Caller ID for customers in database

__1___ Email customer from the RO

__2___ Integrated paperless inspections

__1___ Instant view of all maintenance service history and services due 

___1__ Job pricing (invoices display total prices only for individual jobs)

__1___ License plate to VIN decoding

__1___ Labor matrix

__1___ Oil sticker printing

__1___ Service advisor event reminders (call customer, check parts arrival, etc.)

__1___ Signature capture

__1*___ Technician time clocking

__1___ Text customer from the RO

_____ Works on tablet and smart phones

_____ Other : ___________________________________________