Curt
Forum Replies Created
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My experience with the dealership’s was they have a hard time with follow up phone calls or texting with updates on the service work being performed. Their big push is after the service is done; they out right ask you to give them a five-star rating. Also, their technicians do not have gold stars on their forehead either. I have had to leave the car still there after service because it was not repaired.
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Been their!! Its a mater of comfort, he may work out well and on the other hand may not. Hire slow, Fire fast. Some techs think they walk on water & their shoes don’t smell. Its like buying a house, you get your heart set on it and the deal falls through. You eventually find another to buy. Looking back your so happy that you have what you got and not the first pick. You find your self in a better position and happier. Their will ALWAYS be a NEXT. I would continue to get applications for a week or two after hiring.
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We have done this many times. Always nice to have help around the shop No better way then to start by helping with house cleaning and many other things like stock, inventory control, data input way to many thing’s to list here.
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I would hope that the car was fixed and the Customer concerns were taken care of. If all that was done then most likely they under charged them. I see way to many times shop charge for service but did not fix the car. That is overcharging the customer.
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We also did not see a drop in sales due to Corvid 19, we did increase sales up 22% due to adding a tech and having Three full time S/A
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Even no change
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If your starting with new construction I would have the cement dyed in the cement truck before it is poured that way when your floor chips or cracks the color is 100% through. No maintenance other then washing.
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Kyle,
I would recommend you getting a management software to use for customer repair orders, tech work sheets, inventory, labor guides and on and on. I use Quick books but only to track gross sales & all expenses. Similar to a profit & loss report you would and should get from a account monthly.
Curt
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We brake out the tires and labor separately . Also track tires separate with parts.
Curt
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Andrew,
We have and are using Repair pal & have had good luck with them. The phone rings & we are also able to listen to the phone calls to see how are S/A are handling their requests. -
Do you heat your shop at any time during the year?
___x__ Yes (waste oil)
_____ No
Do you air condition your shop at any time during the year?
__x___ Yes
_____ No
Where is your shop located?
Oak Park Mi
Attachments:
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One of the two service advisors, or receptions / clerical or part person & the manager or my self (owner)
Is it always the same or does it vary in some way? no
Do you have a specific system, and if so, what is it?
We have two s/a, Manger / lead sales men, Parts person, Office help & then my self. Also have shop foremen who helps do what ever is needed at any time. Plenty of support in front office to help customers & Techs.
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Sounds like he is NOT a TEAM PLAYER. It’s all about him. The nice thing about the storie is he made it very easy for you to let him go! No drivers license say good bye and my next call to order would be to find a replacement tech. There are many ways to find one,
1. Word of mouth
2. Schools / Community colleges
3. Ask your Tool salesmen
4. Ask your other employees
5. Ad in local paper
List goes on & on.
You are only as good as your worst tech! Do not let one person ruin your business.
