• July 18, 2021 at 9:47 am #120503
    Tom Ham
    Participant

    Would you say overall that most repair shops overcharge or undercharge?

    Tom - Shop Owner since 1978

    July 19, 2021 at 7:30 am #120505
    Linc Lewis
    Participant

    It depends on who you ask. Typically most shops do not bill properly, may not account for or recognize all overhead expenses, and they generally review financial info only at tax time.

    1 user liked this post.
    July 19, 2021 at 8:08 am #120507
    Omar Martin
    Participant

    I know that we wind UNDER charging, due to the fact that we have quoted a price for a job, and when we run into issues, there is a tremendous amount of push back when we call to get more money authorized.  It does not matter how well you explain prior to the repair that there may be issues that we run into that could change the final price.

    1 user liked this post.
    July 21, 2021 at 2:10 pm #120539
    cmassoll
    Participant

    I would hope that the car was fixed and the Customer concerns were taken  care of. If all that was done then most likely they under charged them. I see way to many times shop charge for service but did not fix the car. That is overcharging the customer.

    1 user liked this post.

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