July 18, 2021 at 9:47 am #120503Tom HamParticipant
Would you say overall that most repair shops overcharge or undercharge?
Tom - Shop Owner since 1978July 19, 2021 at 7:30 am #120505July 19, 2021 at 8:08 am #120507Omar MartinParticipant
I know that we wind UNDER charging, due to the fact that we have quoted a price for a job, and when we run into issues, there is a tremendous amount of push back when we call to get more money authorized. It does not matter how well you explain prior to the repair that there may be issues that we run into that could change the final price.July 21, 2021 at 2:10 pm #120539cmassollParticipant
I would hope that the car was fixed and the Customer concerns were taken care of. If all that was done then most likely they under charged them. I see way to many times shop charge for service but did not fix the car. That is overcharging the customer.
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