In our store we have found our selves occasionally being the bad guys because we insist on using the correct oil for the engine, and we may be somewhat of an exception, at least as far as quick lubes go. A week ago we had a 2015 truck with 20k miles and the manufacturer called for 0w20 oil. We quoted the 0w20 full synthetic oil change and the customer was quite surprised. Turns out the last quick lube to change oil used 5w30 conventional in the truck and customer had no idea what the vehicle called for. He expected we would know the right oil, which we do, and that is what we sell, especially during the warranty period. Now combine this industry practice of using the wrong oil with extended intervals and the final recipe does not spell well for second owners of the vehicle and sometimes, even first time buyers.
I did an oil change by type analysis last week. YTD we did 1601 conventional(includes diesel)1654 full syn and high mileage and 970 syn blend. The syn blend was sold because that was the minimum oil to meet the spec, and I suspect most of the full syn was as well, or requested. We mostly only upsell to high mileage.
We warn our second owner buyers of the potential for motor issues on these modern vehicles. Lately, virtually every time we quote any reason for a head to come off or timing repairs on modern vvt motors with any nore than a 100k or more, we usually find ourselves considering the cost of repairs vs. the cost of a replacement motor. The motor replace usually wins.
We recently rewrote our non approved oil agreement (attached) due to a husband flipping out on his wife over the fact that we used a synthetic oil meeting the manufacturers spec for the first oil change at 9k on their 2017 nissan. He specifically told her to get the cheap oil because it was a lease vehicle. She called back to say she felt pressured to use the right oil????