Good Morning, Tom!
I hope you’re feeling better since we last spoke. I would take a look at Federated Insurance and Zurich Insurance. Both have the ability to write coverage for loaner vehicles.
Rick White replied to the topic Three Reasons Why Your Sales Should be Going UP Right Now – Not Down in the forum Everything Else 1 year, 2 months ago
I do believe that things are not as dire as the news would like us to believe. Yes, there are layoffs and we need to have empathy for those people. I avoid blanket statements (everyone is unemployed or everyone is working are examples) because every sales situation is unique.
The national unemployment rate right now is estimated to be between 6 & 7 %. The peak of the recession in 2008…Read More
Well said, Tom!!!
I think it’s amazing that you care about this business enough to reach out for help. If the owner is willing to make some changes, I think you can help him do achieve some truly amazing results. You’ve got some great ideas in these other posts that can help.
If you’d like to speak to someone one-on-one to come up with a specific action plan moving you forward with no…Read More
Before you start looking at software programs, I strongly recommend coming up with a list of musts, a list of wants, and a list of like-to-haves from a software system. The reason I say this is because it’s very easy to get caught up in all the bells and whistles you’ll see in a demo possibly causing you to make a decision on a system that doesn’t really meet your needs…Read More
Before you start looking at software programs, I strongly recommend coming up with a list of musts, a list of wants, and a list of like-to-haves from a software system. The reason I say this is because it’s very easy to get caught up in all the bells and whistles you’ll see in a demo possibly causing you to make a decision on a system that doesn’t really meet your needs.
I hope…Read More
I’m a huge fan of tracking numbers. If you’re going to share the numbers with the shop, then I would share shop numbers, not the individual performance of each technician. In the beginning, it will create a good-natured rivalry that will quickly turn into one or two performers winning consistently and the rest of your staff will give up trying. Sharing individual numbers to the…Read More
I’m wondering if the customer misunderstood you and thinks you want him to delete the review. I’d call him back and make sure it’s still running great. If it is, I’d ask him to amend the review to show that while the issue did happen, you were quick to deal with it and make him happy. All you want him to do is put an accurate accounting of what happened which I think will resonate…Read More
Good Morning, Randy!
I agree. As with anything having to do with the government, it’s clear as mud. I think the main difference between the two exceptions and my post is the voluntary part of the discussion.
As an industry, I think we’re way behind the times when it comes to having a development program in place for each team member that has a budget allocated for such training…Read More
To determine if your staff should be paid for attending training, you have to meet 4 criteria.
- The training outside of the employee’s regular working hours.
- Attendance to the training is voluntary.
- The course, lecture, or meeting is NOT directly related to the employee’s job.
- The employee does NOT perform any productive work while attending the training.
If you can answer yes to ALL four…Read More
There are too many questions that need to be answered before I can give you honest feedback on your decision. I’d be happy to review the numbers with you, confidentially of course, and give you my thoughts. If you’re interested, please email me at [email protected] or call 540-833-2014 X 11. We’ll set up a time to review the information together and come up with a plan moving…Read More
I agree with Tom & Tom. If the belt is loosened only, then it should be an additional charge but not at the full rate as there is overlap.
The big issue here is making sure there’s a healthy return on your investment for the equipment purchased. I’m attaching a simple Excel spreadsheet that will break down the information for you showing when you break even with the machine and then how much profit you’ll make over the life of the machine.
After you know you’re profitable with the purchase, the decision comes down to…Read More
You’ve received some great advice here that you should definitely heed. I have some questions to ask so I better understand your position.
- What’s driving your decision to purchase an auto repair facility?
- What’s been your work experience up to this point?
- Is the owner of the business the current advisor?
- Is the owner still diagnosing vehicles?
These are important…Read More
I highly recommend using NAPA Service Assistant or Carquest’s http://www.virtualvehiclemd.com as resources for your front desk person.
I hope this helps.
This is a great question and one that you’ll find there are as many different pay plans out there as there are shops. The first thing you need is a specific job description that clearly outlines his duties and responsibilities. That will help you figure out what he has control over. Then, when you’re thinking about his compensation, the simple question that you want to ask…Read More
Rick White replied to the topic Who is this Secret Santa for Independent Auto Repair Shops? in the forum Everything Else 3 years, 5 months ago
I personally would insist on using only the recommended oil when performing any service. Looking at your form, I’d recommend adding what the recommended oil should be and what oil the customer is requesting be used to better “protect” you. The reason for the quotes is I still don’t think this document will exempt you from a liability issue if brought to court.
UPDATE: We’ve had a number of people request access to the webinar I offered in an earlier post and I’m happy to report that we’ll be offering this webinar FREE on Friday, November 3, 2017 at 12 PM EDT.
You can sign up for the webinar by clicking here.
If you have any questions or comments regarding the content, I’m happy to speak with you privately if you’d like. You can email me at…Read More
Carhospital is absolutely correct. There are two types of implied warranties that are in play in every state of this country. They are an Implied Warranty of Merchantability and Implied Warranty of Fitness. I go over both of these warranties in the webinar I offered to share with the group in an earlier post.
The reality of the situation is we need to have a better strategy dealing with…Read More
I recently did a webinar that covers installing customer supplied parts and the different issues associated with this topic including how to present your decision to your customer that doesn’t involve a steak and a restaurant, and if you’re going to install customer supplied parts, what to do to be successful. I’m happy to share with you if you’d like to watch it. Just shoot me an email…Read More
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