billcmat replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 4 months, 1 week ago
It’s all up to the customer. If they want to know, I will tell them as much or as little as they can stand. Some like to be able to recite the details to others at a party or in the office when talking about car repair. Others only want to know how much and when it will be ready.
They get as much or as little as they want. All they have to do is…[Read more]
billcmat replied to the topic Who is this Secret Santa for Independent Auto Repair Shops? in the forum Everything Else 10 months, 2 weeks ago
The death of full service fuel stations also contributed to this problem. Nobody checks ANYTHING when they fill up now.
Some cars now have low oil indication systems, but I have seen them ignored too.
Can’t fix stupid!!
I agree with josephautomotive, the pay system has to change or techs that can fix these complex networks on wheels will be gone!
As far as factory training, it is good for learning system operation and design, but as far as diagnosis, it is whoefully inadequate! I just attended a factory class, and the information could have been had easily by…[Read more]