No idea you moved to another shop. I don’t see you much. You’re still in Elite, right?
As far as camera systems, we just installed a new one with our new addition on our building. We have 21 cameras and could probably use more. I purchase my system from Security Camera Warehouse. I’m the “local” shop Tom Ham was referring to.…[Read more]
I can imagine that this could be a problem. Currently I’m happy to say my employees all have, or have had fathers, most of them good ones. Some of the employees, ones that are no longer here for one reason or another may have had father issues or lack of father issues but I can’t say that I got that deep into their past to know whether or no…[Read more]
rzaagman replied to the topic Who is this Secret Santa for Independent Auto Repair Shops? in the forum Everything Else 7 months, 2 weeks ago
I agree, oil life has been over extended, however, we have to keep in mind there are some legit reasons. Much cleaner burning engines, no more carbs running rich all winter. Most oil changes now are synthetic blend or fully synthetic so oil changes can go to 6000 or more now. I personally don’t go beyond 6000. Why the removal of the dip stic…[Read more]
At this point we have not invested much. Seems like 10 years ago there was more training available for Hybrids than there is currently, at least that I’m noticing. My philosophy in that regard right now is kind of a wait and see. We are not seeing many Hybrids, at least ones with issues that needs to be addressed. When and if we start runn…[Read more]
Looks like some good responses from others here. Not sure I have a lot more valuable information. Like you said, assuming nothing has changed in the shop, then show them the facts. Ask them why they think their billed hours are down and have them give you evidence. Show them what you know. Put them back on flat rate and use some kind of syst…[Read more]
rzaagman replied to the topic Shop Management Software – Links, Ratings and Reviews in the forum Automotive Shop Management Software 1 year, 1 month ago
We use the YES management system by Pace. I’d rate it a 7.5. Works well, has lots of features, support is good. There are things I think could make it better. Parts ordering integration doesn’t work well for us.
Well, I went for 40 years in this business without using air reels, just had hoses hanging on the wall. Cheap, but doesn’t look very nice cause the hoses are always on the ground. Recently I installed 7 reels. I decided to go with Harbor Freight. BAD decision. They are cheap. Most are still working yet after a little over a year, but the…[Read more]
Tire’s don’t get billed under parts, they are bill separately under Tires so they can be tracked separately since the GP is different than parts.Labor is listed separately as well so that can be appropriately tracked.Hope that helps.
As far as you “grease monkey” abiding by company policy is a must and policy should be uniforms, even if the uniforms include shorts. Make an effort to find comfortable and cool uniforms. Add A/C to your shop. We have 12 bays, all air conditioned. This helps to attract good techs as well and increases production on those hot and humid days. …[Read more]
rzaagman replied to the topic Your Opinion of Yelp? in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 2 years, 6 months ago
I don’t have much direct experience with Yelp, however, I have heard very little good coming from other shop owners that do have Yelp experience. Yelp is important, however I choose to spend as little as possible with them.
We start with .75 but that is just the basics and we almost always upsell for further testing and confirmation purposes. We have found that asking for more up front can often cause customer dissatisfaction. Customer’s don’t understand or accept the fact that we have to charge for diagnosis but that doesn’t change the fact we have to charge for…[Read more]
We’ve used Bolt On for quite a while now for the lube sticker program primarily. Seems to work pretty well although we do have to call them for support from time to time. Printer fails to work once in a while. Also anytime you add a work station or change a computer on your network, they have to set up the program on that computer. Not a huge…[Read more]
rzaagman replied to the topic Service Advisor Training – Links, Ratings and Reviews in the forum Employees 3 years, 9 months ago
Advisor Fix 8Elite 8RLO 5WorldPac 7
rzaagman replied to the topic Shop Management Software – Links, Ratings and Reviews in the forum Automotive Shop Management Software 3 years, 10 months ago
PACE, YES system. 7. Not bad, but we often have issues with system locking up, strange things happening that we need to call support about. Support is pretty responsive. On line parts ordering is very poor, at least our experience has been. ROW seems to have the on line parts ordering thing pretty well perfected, at least from what I…
rzaagman replied to the topic Please Rate these On Line Ordering – Catalog Sites in the forum Automotive Shop Management Software 4 years ago
__6___ Activant__5___ NAPA__8___ WorldPa
rzaagman replied to the topic Doesn anyone else (in Michigan) have a problem with high mechanic turnover and misdiagnosis? in the forum Employees 4 years, 2 months ago
We have some turn over, but certainly not every few months. If you are loosing techs that are NOT that good? I’d look at your business culture and practices. We work hard at keeping customers but treat our employees poorly or expect them to work in poor conditions.If you are not attracting techs that are worth keeping, the same applies only…[Read more]
I have techs that drive old, cheap cars that are not worth maintaining, so I understand why they don’t do preventative maintenance, neither would I if I drove junk, but I choose not to. I enjoy driving and owning nice vehicles, so I do the maintenance necessary to keep them going to 300,000 miles or longer. Sold my Volvo a few years ago, bought…[Read more]
__9____ Advertising, marketing__7___ Customers – finding new ones__1___ Employee management__4___ Employee training__2___ Getting things done__3___ Hiring__6___ Servicing cars quickly and efficiently __5___ Shop – keeping it clean and organized__10___ Vehicle technology
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