Tom Ham started the topic Qualifications for the Ideal Auto Technician Trainee in the forum Employees 5 days, 17 hours ago
What would you add to this list?
What would you remove?
What would you change?
Excellent at using a computer
Good at taking and following directions
Will be required to study for and take certification testing (training for this is provided)
Rarely misses…[Read more]
When I say computer literacy, I am referring to things like typing ability, keyboard shortcuts, searches, finding your way around the internet, etc.
I believe this is big issue in many shops but it’s one that is usually ignored for several reasons. We tend to fear what we don’t understand and therefore avoid it. We don’t think we are all that…[Read more]
Tom Ham started the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 2 weeks, 6 days ago
Everyone talks about the need to and the methods for “educating the customer”. But no one ever says “why?”. Should we always be working to educate the customer? What if the answer is “no”?
Sometimes it’s wasted effort. Sometimes it can be an irritant. Some of the best customers might be those who don’t want to be educated.
“When my car…[Read more]
Dan, my wife heavily researched this, and a local shop owner bought something similar and loves it. We are planning to order it soon. Here is the link:
Please let us know what you come up with!
Tom Ham started the topic Has Anyone Found a Tech Using One of These 17 Companies? in the forum Employees 1 month ago
Have you found a tech using one of these companies?
All Automotive Jobs
Auto Career Professionals
Find A Mechanic
Find A Wrench
iATN Auto Pro…[Read more]
We all laugh when we see the silly warning labels like the ones on the washer and drier warning us not to use these to bathe our children. Or do not iron clothing while it is being worn. Yet, I wonder about us some days.
Example 1 – Car rolled into equipment in the shop when the tech neglected to put the transmission in park when exiting the car.…[Read more]
I appreciate all the input. I like the idea of setting the expectations to reality before we even start. While we always get authorization first we’ve never got paid up front. Some of you have actually been able to do that?
The final chapter of the last adventure here was a 90 minute phone call – mostly on hold – 4 days after we sent them all the stuff they requested. The 5th credit card number they gave us was not declined. Yippee! Ruined any profit that might have occurred on a $500 RO. Most of these companies are some kind of borderline legal scam. I’m trying to…[Read more]
Well, not just technicians – this can apply to owners and advisors as well.
When it comes to car repair there has always been the individual whose goal in life is something like this: Owning a 25-year-old beat up F150 parked alongside a borderline condemned mobile home where he (or she) can pop open a 6 pack and watch…[Read more]
Some advisors / owners are far better at explaining intermittent issues to customers so that the customer better grasps how difficult diagnosis can be and how diagnosis can be impossible when the symptom is not occurring.
What is your best explanation to your customers – or your advisor’s best explanation?
How does it go?
Jay, here are my thoughts:
1: Above average sales and average per car.
2: Considering volume and a 40 year history, the odds of that are pretty slim. While there are bad players in any industry, most “facts” about auto repair ripoff are mythical. Once you become immersed in the business you will better be able to answer that question.
Howstuffworks.com is perfect for this. I searched “brakes” and here is the result:
Tom Ham started the topic The Reason We Charge More for Parts Than the Prices You See Online in the forum Parts and Tire related topics 4 months, 3 weeks ago
It’s easy to explain.
Labor rates are artificially low in auto repair. They are subsidized by higher parts prices. It’s easy to illustrate. For decades there has been a constant flow of mechanics and others who open shops and announce that you can buy the parts yourself or they will supply them at cost. Virtually everyone one of them soon goes…[Read more]
Tom Ham replied to the topic Key # 8 Labor Gross Profit – cost of a technician to perform the repair in the forum Employees 5 months, 1 week ago
You can do it either way depending on what you use for a labor GP goal.
The most common method in the U.S. would to be not to include it because if you do then you really should include all other employee costs of all kinds which can vary from one shop to another so it becomes difficult to compare them accurately.
A typical range here would be…[Read more]
Tom Ham replied to the topic How Much did you Pay for Your First Shop Management System? in the forum Auto and Truck Shop Management Software 5 months, 1 week ago
It was 1994, the system was DOS and included a computer and a “scope” that communicated with the management system. It was changed to Windows95 early in 1995.
About $70,000 when all was said and done (really).
The company disappeared (not sure exactly what happened) and the software was reborn as Mitchell 1 / Shop Key. Other reborn…[Read more]
Tom Ham started the topic Who is this Secret Santa for Independent Auto Repair Shops? in the forum Everything Else 6 months, 3 weeks ago
I want to know the name of this person who is responsible for giving additional years of life and billions of dollars of repairs to tens of thousands of shops. Our shop is already receiving the benefits and we expect to receive much more in the coming years. We may soon need dedicated techs and bays just for this one service.
But I’d like to k…[Read more]
I think you listed the main ones. You could add car count, effective rate, new customers, and this year vs. last year. This is one of those things where some shops track one number and the next shop tracks 100+ in a complex spreadsheet.
My thoughts on which are most critical:
Compared to…[Read more]
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