Tom Ham replied to the topic Your Maximum Payroll Should Not Exceed This – VIDEO – 2 Minutes in the forum Training – Webinars, Podcasts, Videos, Events 1 week, 3 days ago
So, just to clarify…
Payroll total percent of sales INCLUDING owner salary should not exceed _____% ?
Payroll total percent of sales WITHOUT owner salary should not exceed _____% ?
Shooting from the hip…
You will need to do better than 50% productivity. Conservatively you could go with 75-80% with 1 or 2 less techs.
Figure your effective labor rate at 80-90% of your average billed rate. So, for $120 billed, figure you will collect $96 – $108.
The rest looks realistic. A lot has to do with demographics.
Consider one…[Read more]
We winterize the plumbing system for $79 including the pink stuff. We do not offer the other things you mention. Might be a good idea.
RV mechanical service is an area many shops overlook. We are gradually doing more of it when we can figure out how to do it efficiently and profitably.
Demand outweighs supply in many areas, so price…[Read more]
Tom Ham replied to the topic Have You Ever Changed from One SMS System to Another (shop management software)? in the forum Auto and Truck Shop Management Software 1 month, 2 weeks ago
What did you switch to from pace, and why?
We have pace now and it looks like they were purchased by a bigger company. Not getting the same service.
Frank, this was a few years ago and we were looking for a few additional features. We switched to Fasttrak. Gained some, lost some.
Tom Ham replied to the topic Have You Ever Changed from One SMS System to Another (shop management software)? in the forum Auto and Truck Shop Management Software 1 month, 3 weeks ago
We switched from Mitchell and later from Pace/Yes. (They were both good systems, but we were looking for a change.)
In both cases we were able to keep a read only version at no cost that gave us access to everything we had ever entered. They were exactly the same as when we were using them except we could not enter or edit anything. We kept them…[Read more]
Tom Ham started the topic What if Automotive Diagnosis and Repair is Getting Easier? in the forum Shop Design & Efficiency 2 months, 4 weeks ago
I’m not referring to the complexity of vehicles. No one would disagree that it is growing. As that complexity grows the resources for diagnosis and repair must also grow – and they do.
But what if the resources are growing faster than the growth of the complexity? Put another way, what if diagnosis and repair resources are catching up?
That doe…[Read more]
Since I live in both south Florida and Michigan, I can see where you would think that. Most roads in south Florida are smooth as glass compared to what we have in Michigan (and any other northern state). The need to check balance where you are is likely far less.
Up here it is common for weights to come off regardless of how well you secure them.…[Read more]
Brake fluid flushes:
1 – Manufacturer schedule
2 – Test results – we check every car for excess moisture
3 – If pushed for an interval when test passes and not in the schedule, 3 years (Honda interval for many years).
Since there are so many different drivers and conditions and uses it only makes sense to adjust intervals accordingly.
At our shop we keep it pretty simple. We use the factory schedule and adjust it if the fluid is definitely in need of service sooner as noted in our courtesy inspection.
We’ve found this to work extremely well with most…[Read more]
There seem to be quite a few techs and others constantly disparaging ASE Certification. They typically claim that the tests are meaningless and have no value.
Could it be that for many of them this is the excuse used for being incapable of passing them?
Are they in reality asking that the tests be dumbed down to their level?
What would happen to labor rates and technician pay if techs stopped operating illegal, underground shops (side work is the polite PC term)?
Does black market auto repair have any effect on what shops can charge and how much they can pay employees?
Tom Ham started the topic Can’t find technicians? Why not just buy what you need? in the forum Employees 4 months, 2 weeks ago
Not a simple issue, but does the solution always have to be complex?
Why not outbid all the other shops who are looking, then do what you need to do with your estimates to cover it?
Include your plan in your ads. Few are going to follow you, anyway.
If you are not sold on the idea, tell me why this won’t work.
Randy, I am seeing a different approach.
When a brand or quality level becomes an issue, future parts for this type of repair must go up a notch – different brand / quality level (maybe OE, maybe not – situations vary). Customer does not get the option – option decisions are often forgotten when the whole deal goes south.
That generally means…[Read more]
Tom Ham started the topic Qualifications for the Ideal Auto Technician Trainee in the forum Employees 5 months ago
What would you add to this list?
What would you remove?
What would you change?
Excellent at using a computer
Good at taking and following directions
Will be required to study for and take certification testing (training for this is provided)
Rarely misses…[Read more]
When I say computer literacy, I am referring to things like typing ability, keyboard shortcuts, searches, finding your way around the internet, etc.
I believe this is big issue in many shops but it’s one that is usually ignored for several reasons. We tend to fear what we don’t understand and therefore avoid it. We don’t think we are all that…[Read more]
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