Tom Ham started the topic What if Automotive Diagnosis and Repair is Getting Easier? in the forum Shop Design & Efficiency 1 month ago
I’m not referring to the complexity of vehicles. No one would disagree that it is growing. As that complexity grows the resources for diagnosis and repair must also grow – and they do.
But what if the resources are growing faster than the growth of the complexity? Put another way, what if diagnosis and repair resources are catching up?
That doe…[Read more]
Since I live in both south Florida and Michigan, I can see where you would think that. Most roads in south Florida are smooth as glass compared to what we have in Michigan (and any other northern state). The need to check balance where you are is likely far less.
Up here it is common for weights to come off regardless of how well you secure them.…[Read more]
Brake fluid flushes:
1 – Manufacturer schedule
2 – Test results – we check every car for excess moisture
3 – If pushed for an interval when test passes and not in the schedule, 3 years (Honda interval for many years).
Since there are so many different drivers and conditions and uses it only makes sense to adjust intervals accordingly.
At our shop we keep it pretty simple. We use the factory schedule and adjust it if the fluid is definitely in need of service sooner as noted in our courtesy inspection.
We’ve found this to work extremely well with most…[Read more]
There seem to be quite a few techs and others constantly disparaging ASE Certification. They typically claim that the tests are meaningless and have no value.
Could it be that for many of them this is the excuse used for being incapable of passing them?
Are they in reality asking that the tests be dumbed down to their level?
What would happen to labor rates and technician pay if techs stopped operating illegal, underground shops (side work is the polite PC term)?
Does black market auto repair have any effect on what shops can charge and how much they can pay employees?
Tom Ham started the topic Can’t find technicians? Why not just buy what you need? in the forum Employees 2 months, 2 weeks ago
Not a simple issue, but does the solution always have to be complex?
Why not outbid all the other shops who are looking, then do what you need to do with your estimates to cover it?
Include your plan in your ads. Few are going to follow you, anyway.
If you are not sold on the idea, tell me why this won’t work.
Randy, I am seeing a different approach.
When a brand or quality level becomes an issue, future parts for this type of repair must go up a notch – different brand / quality level (maybe OE, maybe not – situations vary). Customer does not get the option – option decisions are often forgotten when the whole deal goes south.
That generally means…[Read more]
Tom Ham started the topic Qualifications for the Ideal Auto Technician Trainee in the forum Employees 3 months ago
What would you add to this list?
What would you remove?
What would you change?
Excellent at using a computer
Good at taking and following directions
Will be required to study for and take certification testing (training for this is provided)
Rarely misses…[Read more]
When I say computer literacy, I am referring to things like typing ability, keyboard shortcuts, searches, finding your way around the internet, etc.
I believe this is big issue in many shops but it’s one that is usually ignored for several reasons. We tend to fear what we don’t understand and therefore avoid it. We don’t think we are all that…[Read more]
Tom Ham started the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 3 months, 3 weeks ago
Everyone talks about the need to and the methods for “educating the customer”. But no one ever says “why?”. Should we always be working to educate the customer? What if the answer is “no”?
Sometimes it’s wasted effort. Sometimes it can be an irritant. Some of the best customers might be those who don’t want to be educated.
“When my car…[Read more]
Dan, my wife heavily researched this, and a local shop owner bought something similar and loves it. We are planning to order it soon. Here is the link:
Please let us know what you come up with!
Tom Ham started the topic Has Anyone Found a Tech Using One of These 17 Companies? in the forum Employees 4 months ago
Have you found a tech using one of these companies?
All Automotive Jobs
Auto Career Professionals
Find A Mechanic
Find A Wrench
iATN Auto Pro…[Read more]
We all laugh when we see the silly warning labels like the ones on the washer and drier warning us not to use these to bathe our children. Or do not iron clothing while it is being worn. Yet, I wonder about us some days.
Example 1 – Car rolled into equipment in the shop when the tech neglected to put the transmission in park when exiting the car.…[Read more]
I appreciate all the input. I like the idea of setting the expectations to reality before we even start. While we always get authorization first we’ve never got paid up front. Some of you have actually been able to do that?
The final chapter of the last adventure here was a 90 minute phone call – mostly on hold – 4 days after we sent them all the stuff they requested. The 5th credit card number they gave us was not declined. Yippee! Ruined any profit that might have occurred on a $500 RO. Most of these companies are some kind of borderline legal scam. I’m trying to…[Read more]
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