gzloom
Forum Replies Created
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ATI had consulted me for 10 years. Weekly calls held me accountable and classes taught me well.. After measuring and analyzing you need to implement. I had the toughest time dealing with techs and the changes necessary. ATI had the right answers, I just had to make it happen. Finally got a consultant to come into the shop for a week and show me how it’s done. Better sailing now.
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We close Thanksgiving and the friday after. Christmas day and the friday after and New Years Day.
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ATI..9..Been working with them for 10 years. They are what some may call expensive but having someone to be accountable to on a weekly basis is worth every penny. And everyone who has come back from training has improved dramatecally. I also like being kept up to date on new techniques used by over 100 top shops out of 800 that are clients.
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I’ve had MaxxTrax since 1992. I would rate it overall an 9 since a 10 would be incredible. – a 10 for support though. Immediate support and results. I’ve never been down for more then moments. A very stable system. I have looked at other systems over the years and found them just a lot of fluff. I need to get in and out. We use most of the features and reports.
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___x__ 2 year, 24,000 miles
May go to lifetime….I want them back -
BTW Here is the link to our Demand force Appt
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We use DemandForce and our customers seem to like it. We get 2+ appointments scheduled online daily. Would like to see more.
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We have 4 techs incl the foreman. We Hold the Foreman responsible and he holds his techs. Comebacks would go against incentives. Thank God they are few for quality issues.
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For years my most expensive tech turned out to be my worst as I began to measure his labor hours produced. He looked busy, but the numbers didn’t prove out. This would never have been revealed if I hadn’t started measuring it. Measure, analyze and correct. Your right on about Customers. It cost hundreds to bring in a customer but how do we retain them and more importantly what % are we retaining.
Monthly we look at the new customers of the 6 month before and measure retention. We are averaging 53%. But this is not without a system to bring those customers back which include- Exit Strategy… Ask for the next appointment and the importance of maintenance
- Call Back Strategy – Call 2 weeks later in reference to work left on the table
- Email/Text Strategy…. Email system to touch base quarterly.
If my % drops I know one of these are lacking. That’s why you have to measure monthly.As an owner I focus on Measuring which is hard if you’re turning wrenches. I needed to stop working in my Biz and start working on it!ThanksGeorge
