William Mays, Jr.
Forum Replies Created
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The shop I was at has done this form years. We get most Fromm the local high school program.
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We track the hours worked. Pay for all hours worked at the end of pay period. The rest go on the next period. Techs are responsible for tracking their hours to compare to what the system says, and getting with us to correct any difference.
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With the current pay and benefits issues with auto repair, i would not recommend it. Other industries (HVAC, electrical, etc) treat their employees much better than we do in auto repair.
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Don’t let them make you crazy. Document everything and say do you want me to check into it. If our problem we cover it. If not you do. That’s all you need to say. Ball in their court, monkey on their back!
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While most shops pay for the class, and techs give their time, participation may go up if techs were paid. Of course techs willing to invest in their training are generally better techs and employees.
the move to daytime training with pay would really help this industry.
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It’s all up to the customer. If they want to know, I will tell them as much or as little as they can stand. Some like to be able to recite the details to others at a party or in the office when talking about car repair. Others only want to know how much and when it will be ready.
They get as much or as little as they want. All they have to do is ask!
Willie
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The death of full service fuel stations also contributed to this problem. Nobody checks ANYTHING when they fill up now.
Some cars now have low oil indication systems, but I have seen them ignored too.
Can’t fix stupid!!
Willie
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We handle them all pretty much the same. Fix their initial concern first, then bring up anything else we find.
If they don’t want it, we note it on the ticket to CYA and move one.
Willie
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I agree with josephautomotive, the pay system has to change or techs that can fix these complex networks on wheels will be gone!
As far as factory training, it is good for learning system operation and design, but as far as diagnosis, it is whoefully inadequate! I just attended a factory class, and the information could have been had easily by reading the operation section on AllData! It seems most techs are not paid much, so they don’t put much effort into self learning and improvement.
Can you blame them??
