WWYD, Audi A6, P/S leak after tie rod R+R
2003 Audi A6 4.2 comes in for a steering boot replacement. Boot was ripped open. While there, we replaced the inner tie rod end. No obvious wear from boot being open. Simple job, no problems, standard every day proceedure. Customer picks up the car and has a whinning sound that wasn’t there before. We looked it over, no leaks seen, added P/S fluid and told him to keep his eye on it and report back to us. Also ensured him that if we found anything related we take care of it.
Couple weeks later he calls and says he wants to bring the car in and have the leak repaired referring to the seal that was damaged during the tie rod end replacment. Apparently another shop and a friend looked at the car and said that whoever installed the tie rod end damaged the seal and the shop stated there were marks indicating we had trouble when replacing the tie rod end.
We looked at the car again. Pulled the steering boot back, it’s leaking. No damage to anything, anywhere. The seal is not even visible. The seal is almost a foot further inside the rack, beyond the toothed section of the rack. Can’t even see the seal or get to it if you wanted to. We showed this to the customer along with an exploded view of an Audi steering rack showing him where the seals are and how far they are from the inner tie rod end.
So here’s the delemma. Customer comes in without a steering leak, leaves with one after we replaced the left inner tie rod end. I can find NO relationship to our work and his leak. I’m trying to work out some coop deal with him, such as he pay our cost on the rack and pay the techs wages, but we haven’t agreed on anything yet.
WWYD and does anyone have any idea whether or not anything we did could have caused this leak?