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New owner looking for the efficiency epiphany
Hi folks, New around these parts. Long story short, I got into this line of management for the wrong reasons. Bailed out a friend financially and came in to turn things around. Friend has given up and gone dark. I’m on the line with a massive debt. Exciting stuff.
I found a diesel tech that is phenomenal knowledge wise but I’m having efficiency problems. Every job is taking 2-3-4 times book time to complete due to scope changes. How do you plan around these previously unknowns in your world? Example, LLY Duramax. Came in for head gaskets. Was eating coolant. We all know how it goes when headgaskets misbehave. Generally, we send all injectors out for bench testing at the same time as head check and deck. this time around, customer said they were “new” (later found out this means 3 years old and no warranty). So once we got everything back together, 2 injectors continued to fail and started returning massive amounts of fuel. Customer approved replacement. Now something else has come up (good ol electrical gremlin that we love so much). So, now here we are. 3 weeks and about 80 hours into a 20hr job that we’re almost complete but it’s pushed other jobs back and I find myself constantly apologizing to everyone. Duramax guy is annoyed things took so long (Some parts waiting was involved in the 3w), waiting customers dont like timeline changes. I feel like I’m losing on every side. For information sake, we mostly do larger engines rebuild and performance. Little lacking on the brakes and small services here so we’re a lot of big, high ticket but slow moving revenue. I need to move so I can start supplementing, this part I know.
My largest question is how do you guys deal with planning of jobs and scope changes? I’ve had to push back jobs so we can finish this one (small shop, only 2 bays). Seems like we’re blowing our scope and turnaround time on nearly every job due to hiccups like this. Can they be accounted for? Can they be minimized? Do you just do what you were told and send out a potentially inferior product because “the customer is always right” (I hate that saying).
I appreciate any and all input, even if it’s chastising me for getting into a field I know too little about. This is my 3rd company, with the other two being successful growth and sale deals. I thought that would prepare me for this world as well but it’s a pretty unique beast. I have great respect for all of you that have made it work.
Cheers,
Adam
Sorry for the edit, lost formatting after I fixed a typo.
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