With my clients I take it one step further than what Tom stated. I also include what’s called the technicians tax & benefit load. Add up all of the expenses that are directly related to having that technician in your shop. Payroll taxes, uniforms, health insurance, employee meals etc…This is what your techs true costs to the company are and make…[Read more]
Chris Cotton replied to the topic Feature # 90 Comprehensive Profit Checker – Shop Management Software in the forum Auto and Truck Shop Management Software 5 months, 2 weeks ago
Make sure that you have the technicians tax & benefit load figured in so you get a completely accurate view of what your true labor costs are.
What I heard was stated is 24/24 but we go beyond that. So if that’s the case then why don’t you move your stated to lifetime parts/48000 miles. I tell most of my clients to go to a minimum of 36/36000 whichever benefits the customer most. So if it’s 38 months but 30000 guess what, we are going to take care of it.
The other thing is you have to…[Read more]
I think first you have to hire right. You have to do a good enough job interviewing potential techs that they understand how important it is to you that they already have and keep the certs or in growing your own you have to set the expectation that they test for X amount (and pass) every year or every cycle.
2nd you have to have a pay plan in…[Read more]
Chris Cotton replied to the topic Has Anyone Found a Tech Using One of These 17 Companies? in the forum Employees 6 months, 2 weeks ago
ACTstaffing used to be good 6 years ago. Since then not so much. I try to have all of my clients grow their own.
Editing my post,
After writing this Joe Henry and I had a talk and he let me access the site again for a while to try it out and get a fresh perspective.
I like the custom resume search and the ease of posting an ad. I still find the…[Read more]
Chris Cotton replied to the topic Estimate Requests – Do You Let Them Die? – Sample Tip # 135 Premium Member Area in the forum Customer Service 6 months, 3 weeks ago
I advise my clients to keep a log both for estimates and all incoming phone calls.
We follow up on these 3 days after the initial contact. We call to see if the customer did the work somewhere else. If they did we thank them for the opportunity to have them as a customer and tell them we would like the opportunity to serve them in the future. If…[Read more]
How good are your follow up skills?
Check out my article below for insight into assigning tasks to employees.
I hope this helps.
It’s kind of like the difference between a 200 dollar tattoo and a 2000 dollar tattoo.
Hunter has a great product and usually their support is good and fast. I guess it would depend on what part of the country you are in.
What are your expectations of an alignment machine? Do you have a POS system that will interface with the machine so it can…[Read more]
I am coming to this thread late. For my money the best in the country is Kukui. If you want information about how well it works contact me and we can get together and I can tell you about how my clients are doing on their platform and how I coach them from the Kukui dashboard.
The pay plans that I create are based on sales and Gross Profit. This should be the carrot to dangle out in front of your service advisor. Typically I try to keep the pay plan between 7 & 10% of sales, depending on what type of advisor you have. 10% would be more towards the they are running the shop and you are mostly an absentee owner type of…[Read more]
Chris Cotton replied to the topic What is your business spending to acquire a single customer? in the forum Marketing For Auto Repair Shops 8 months, 3 weeks ago
All of my clients have a budget based on total sales. (3%)All advertising is done through their website and adwords. Almost none of my clients use their entire budget.
This is a 3 month period. 1347.00 for website. 418.37 for adwords= 1765.37. Generated 249 leads and 99 new customers. For a conversion rate of 39% Total cost of leads…[Read more]
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