I think you should use the ROI speadsheet above and factor that into the equation. For what it’s worth I’d go Hunter based on prev. experiences with not being able to get my old John Bean machine fixed properly, and then having nothing but good experiences with Hunter service. We have a used Hunter DSP600 with rack I bought 4 yrs ago on a re…[Read more]
So if you are not itemizing the parts how are state sales taxes paid on the parts sold. South Carolina has an 8% sales tax. So parts do need to be itemized as I don’t pay sales tax when I purchase at X amount But when I sell it at Y amount.
We still charge and pay sales tax on the parts. The parts just aren’t itemized, or br…[Read more]
I understand that certain states or provinces are mandated to break everything down. I have two questions for those who menu price to hide parts. 1. How do you handle a warranty if they ask for a customer invoice? 2. What do you do in an audit situation when the invoice is not broken down?
1. -I am assuming you are…[Read more]
John Shanderuk wrote:
I have been menu pricing for 10 years with Service Shop. each job is subtotaled, parts have the item number, not the part number, no labor hours I don’t charge shop supplies cuz I got tired of having to explain it to customers that get bent out of shape about it so I just bumped my labor by 8% now nobody asks me what shop s…
Robert Sciandra wrote:
WOW “jbrenn77” what management system that cost so damn much? Hell, I’m still using quickbooks 2011 Pro… its simple additions and subtractions, add “items” etc…
We use the YES system. I believe it might cost less to buy now as there are scaled down versions, but when I bought it it was $5500 I believe for the system and…[Read more]
I guess we’ll have to add another invoice printout if this catches on. I think we probably have about 50 invoice printouts now. So far, no shops have requested this kind of an invoice… we’ll see.
I chose the management system we currently have now based on the fact that it could do this. I called and researched a lot of compan…[Read more]
One question I have… if you were to NOT give the customer a breakdown of parts and labor, wouldn’t you want to do it for yourself? That way you have much more information if the vehicle comes back.
Yes, we would want all of that tracking information of course, we simply have different formats we can choose from for how it prints.
When you go to a restaurant do they give you a breakdown of how much they are charging you for the steak, and how much the labor was to cook it, and how much you are paying for the gas to fire the oven, etc etc… ? Nope, ’cause nobody cares. The same holds true for our business as well. We create these problems our…
I like Rick’s response from above. We focus mainly on a % of GP $ they sell. Since they can influence production it doesn’t count toward their pay until the work is completed and RO closed. Also they have bonuses that change depending on what we are focusing on at the time.
If you are worried about customers checking you prices after they leave…finding it cheaper on fleabay, does give them a sour taste in their mouth. You can explain to them that YOU warranty your part AND labor to replace the part if/when it fails within the warranty time period. How much is THEIR time worth, waiting for w…
Well, if there’s a law preventing you prom not itemizing parts and labor separately then you’d better abide by that. I’m not sure what Il law says, I’ll have to look into that. I can tell you I’ve been doing it this way for over 15 yrs and I can count on one hand the amount of times I’ve gotten asked how much the parts were. Before that I ha…[Read more]
Yes. It is time we stop treating our service as a commodity. Pricing out labor and parts separately causes unnecessary objections during the presentation regarding parts prices. This is because the customer can get parts for our cost, which didn’t used to be the case. It used to be that we could mark up our parts, make a profit on them, sho…[Read more]
Michael,Sounds like there are a few things going on here… First, you need a job description. Also it sounds like you have a service manager who’s above you and would need to have input? My suggestion would be to talk to your manager and ask her to come up with a list of added responsibilities for you to take on and hold yourself accountable…[Read more]
Uniforms are required or go home. T shirts are a good idea. Tucking in shirts and wearing a belt is also required. I’ve had this problem before. I just had to do verbal and written warnings and they complied. Just tell him it’s nothing personal, but you have to do your job. Holding people accountable to policies and not sanctioning improper…[Read more]
We use a coats tire machine, can’t remember the exact model but it’s the same kind they’ve been making for eons. Picked this one up used last year for $1200.00. The nice thing is my coats guy will sell us the parts, so I can have my GS fix it when he has a little down time. They are very easy to repair.
I agree with all that Frank has said. The type of person who is usually a good technician will absolutely hate change. Unfortunately, it’s necessary. Better that the owner hired you to implement the necessary changes than to go out of business and have everyone looking for a job. Don’t forget to remind the techs that it’s not up to you or them…[Read more]
I’ve had several go-rounds with a couple of the different review sites, including Google. They change their algorithm very fast and it seems like all of them are leaning toward making SEM a much easier way for us to get business as opposed to reviews. I won’t say I’ve given up on Google reviews, customers pay attention to internet reviews and we…[Read more]
jbrenn77 replied to the topic What are the qualities of a sucessful service writer? in the forum Employees 7 years, 3 months ago
I think I agree with all the replies except the one about hiring a tech to be an SA. I think personality is one of the biggest things. Hire a people person. Hire a customer service oriented person. They can be trained to do business your way, they can even be trained about cars and how to sell car service, and tehy can even be trained on sales…[Read more]
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