• February 6, 2018 at 7:23 pm#65416
    Bob Waeiss
    Participant

    We have a new front desk person that is helping us with marketing and social media presence.  However she needs some help learning basic automotive systems, to be better able to ask logical questions when taking appointments.  ASE has an online training module that might work.  I’m going to dig in on this site some more.  Any other suggestions?

    February 6, 2018 at 9:20 pm#74976
    Tom Ham
    Participant

    Howstuffworks.com is perfect for this. I searched “brakes” and here is the result:

    https://www.howstuffworks.com/search.php?terms=Brakes

     

    Tom - Shop Owner since 1978

    February 7, 2018 at 8:52 am#74979
    Bob Waeiss
    Participant

    Thanks Tom. I’ll take a look at that.

    Bob Waeiss

    Integrity Automotive

    February 7, 2018 at 4:29 pm#74981

    Invest in ASE’s C1 Service Consultant study guide and have her study it.  Who knows?   She might become ASE certified if she takes the test.

    February 13, 2018 at 3:22 pm#74991
    Rick White
    Participant

    Bob,

    I highly recommend using NAPA Service Assistant or Carquest’s http://www.virtualvehiclemd.com as resources for your front desk person.

    I hope this helps.

    Rick

    February 16, 2018 at 12:47 pm#75007
    BAYVIEWMOORE
    Participant

    Hello All,

    Does anybody utilize a 3rd party for appointments? I would love to know.

     

    Gerry

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