WOW “jbrenn77” what management system that cost so damn much? Hell, I’m still using quickbooks 2011 Pro… its simple additions and subtractions, add “items” etc…
I agree with RS. We created our own invoice within QuickBooks and use it for EVERYTHING, invoicing, accounting, inventory, paying taxes, online banking, etc. We’ve been doing this since 2001. It avoids double da…Read More
Invest in ASE’s C1 Service Consultant study guide and have her study it. Who knows? She might become ASE certified if she takes the test.
larrybloodworth replied to the topic Selling Estimate Services (Sample Document from Premium Area) in the forum Customer Service 3 years, 9 months ago
We are a transmission specialty shop. We simply text the customer from our desktop with the estimate attached as a .pdf. Over 50% of the time, we get an authorization via a reply text. The rest of the time, the customer calls us when it’s convenient for THEM, so we avoid playing phone tag. What a time saver.
I highly recommend Scott Osborne’s desktop app rss…Read More
Our industry needs to catch up fast because this is where it’s headed, per Don Flow…
As efficient as Amazon, as enjoyable as Apple.
DEFINING THE FUTURE: Creating And Capturing Value
New vehicle margins will never return and used vehicle margins are going to decline: We need a new business model.
Driving value creating activity will be personalization and optimization.
Every aspect of…Read More
New car dealerships have made great strides in marketing and sales over the years. They aren’t the high-priced shops they once were. I know of shops who charge as much, or more, than the dealer. Read this from Automotive News’ Fixed Ops Journal.
Bob’s on target once again.
My wife and I were suffering from burnout due to our inability to find qualified transmission rebuilders for our transmission shop. We sold the business for our asking price and have a very nice revenue stream from leasing our shop. We were too old (I’m 62, she’s 64) to put up with it anymore.
I now work at a shop as a manager, make a good income, and d…Read More
That has to work fantastic for the General Repair industry! But I regret to report that doesn’t work so well for a transmission specialty shop like ours. There’s an inside joke within the transmission industry that basically says, (paraphrasing) “If it’s a repeat customer, it’s a comeback.” ?
I don’t think it needs to be any more complicated than this.
- Percentage of sales inquiries converted to an appointment.
- Percentage of appointments converting into a sale.
- Gross sales.
- Gross Profit margin.
- Average Repair Order
I’m in a lucky situation with a 6-store chain of local transmission shops to where our rebuild center writes all major transmission estimates for me. …Read More
Bob Lutz is a former vice chairman and head of product development at General Motors. He also held senior executive positions with Ford, Chrysler, BMW and Opel made these predictions, among others.
Bob Lutz: Kiss the good times goodbye
‘Everyone will have 5 years to get their car off the road or sell it for scrap’ Read the full article in today’s Automotive News..…Read More
larrybloodworth replied to the topic How to Create an Inspection Results Video (New in Premium Members Area) in the forum Customer Service 4 years ago
I have been using inspection videos for a decade to sell major transmission work. It increased my close ratio to over 95%.
Transmission Repair Channel
larrybloodworth replied to the topic Why Dealer Techs Won't Consider Jobs at Independent Shops in the forum Employees 4 years, 1 month ago
They get paid 27% of labor, plus they only work on one carline unless it’s a multi-line franchise. Read more at http://www.autonews.com/article/20171023/RETAIL05/171029988/fixed-ops-service-work-boosting-profits
More than 70 percent of consumers indicated online service and pricing information is very important to extremely important when selecting a business to perform automotive services, according to a recent customer survey performed by Openbay. Additionally, more than 80 percent were satisfied with receiving service…Read More
We bought a list from our state’s (Utah) DMV for $400 of every registered vehicle in Salt Lake county. I put it in MS Access and created queries. The best query was to find out what zip codes have the highest population of vehicles 10 years old or newer.
As it turns out, all those zip codes were clustered together. We picked the geographical center of that area and that’s where we bu…Read More
This lends credence to my new business model of a transmission shop forgoing the RDI process of selling. Upfront pricing online with free pickup and free delivery.
On another note, here’s a shop I consulted for a short period of time. The owner believed it’s best to “buy” E-mail addresses. Check this out:
We’re all familiar with the used car lot that’s the “Buy Here Pay Here” vein, right? Here’s the lastest, Used Vehicle Leasing. Why don’t they call it what it is, as in “Rent To Own? Check out this article. I lost a sale to this activity a few weeks ago. I wasn’t aware this is going on till then. Now there’s an article on it. Check it out at https://goo.gl/YYYNgX
I don’t think they send survey cards to jails. 🙂
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