Do you want your shop to become the answer people hear on their voice assistants? With a well-written snippet, your shop may just be in the coveted ‘Position 0’ which is often better than Position 1 online. Here’s what you need to make that happen.
WOW “jbrenn77” what management system that cost so damn much? Hell, I’m still using quickbooks 2011 Pro… its simple additions and subtractions, add “items” etc…
I agree with RS. We created our own invoice within QuickBooks and use it for EVERYTHING, invoicing, accounting, inventory, paying taxes, online banking, etc. We’ve been doin…[Read more]
larrybloodworth replied to the topic Selling Estimate Services (Sample Document from Premium Area) in the forum Customer Service 9 months, 2 weeks ago
We are a transmission specialty shop. We simply text the customer from our desktop with the estimate attached as a .pdf. Over 50% of the time, we get an authorization via a reply text. The rest of the time, the customer calls us when it’s convenient for THEM, so we avoid playing phone tag. What a time saver.
I highly recommend Scott Osb…[Read more]
Our industry needs to catch up fast because this is where it’s headed, per Don Flow…
As efficient as Amazon, as enjoyable as Apple.
DEFINING THE FUTURE: Creating And Capturing Value
New vehicle margins will never return and used vehicle margins are going to decline: We need a new business model.
Driving value creating activity will b…[Read more]
New car dealerships have made great strides in marketing and sales over the years. They aren’t the high-priced shops they once were. I know of shops who charge as much, or more, than the dealer. Read this from Automotive News’ Fixed Ops Journal.
Bob’s on target once again.
My wife and I were suffering from burnout due to our inability to find qualified transmission rebuilders for our transmission shop. We sold the business for our asking price and have a very nice revenue stream from leasing our shop. We were too old (I’m 62, she’s 64) to put up with it anymore.
I now work at a shop a…[Read more]
That has to work fantastic for the General Repair industry! But I regret to report that doesn’t work so well for a transmission specialty shop like ours. There’s an inside joke within the transmission industry that basically says, (paraphrasing) “If it’s a repeat customer, it’s a comeback.” 😊
I don’t think it needs to be any more complicated than this.
- Percentage of sales inquiries converted to an appointment.
- Percentage of appointments converting into a sale.
- Gross sales.
- Gross Profit margin.
- Average Repair Order
I’m in a lucky situation with a 6-store chain of local transmission shops to where our rebuild center writes…[Read more]
Bob Lutz is a former vice chairman and head of product development at General Motors. He also held senior executive positions with Ford, Chrysler, BMW and Opel made these predictions, among others.
Bob Lutz: Kiss the good times goodbye
‘Everyone will have 5 years to get their car off the road or sell it for scrap’ Read the full articl…[Read more]
larrybloodworth replied to the topic How to Create an Inspection Results Video (New in Premium Members Area) in the forum Customer Service 1 year ago
I have been using inspection videos for a decade to sell major transmission work. It increased my close ratio to over 95%.
Transmission Repair Channel
larrybloodworth replied to the topic Why Dealer Techs Won't Consider Jobs at Independent Shops in the forum Employees 1 year ago
They get paid 27% of labor, plus they only work on one carline unless it’s a multi-line franchise. Read more at http://www.autonews.com/article/20171023/RETAIL05/171029988/fixed-ops-service-work-boosting-profits
More than 70 percent of consumers indicated online service and pricing information is very important to extremely important when selecting a business to perform automotive services, according to a recent customer survey performed by Openbay. Additionally, more than 80…[Read more]
We bought a list from our state’s (Utah) DMV for $400 of every registered vehicle in Salt Lake county. I put it in MS Access and created queries. The best query was to find out what zip codes have the highest population of vehicles 10 years old or newer.
As it turns out, all those zip codes were clustered together. We picked the ge…[Read more]
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