Key #11 – Oil Change Percentage

For this key number, we want to know what percent of RO’s included an oil change. These are RO’s of any size or any amount that include an oil change as one of the services performed. The RO may or may not have services other than the oil change. This should not be confused with RO’s that contain only an oil change and no other service.

Last month Acme Auto serviced 146 vehicles. 60 of the RO’s included an oil change.
60 divided by 146 = .41

So, our key number is 41%

When looking at this number for a typical independent shop which is solidly profitable, this number will normally run between 40% and 45%.