Home » rjcutl

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  • rjcutl

    Member
    January 3, 2017 at 4:34 pm in reply to: Service contract between shop and customer

    [lurk]

    Interested to see if anyone is using such an instrument.
  • rjcutl

    Member
    October 18, 2016 at 12:11 pm in reply to: AUTO VITALS VS BOLT ON

    I’m shopping, just like you.  I have friends using both systems, and I’ve decided on the Bolt On based on their experiences.  The gentleman that is using Auto Vitals is even considering Bolt On right now, so take that for what it’s worth.  Auto Vitals looks great, but for my purposes and what I’m trying to accomplish I made my choice.  I think they are both good systems.

  • rjcutl

    Member
    June 21, 2016 at 1:28 pm in reply to: looking for a shop management system that wont break the bank!!!!
    I considered this one, but we didn’t end up using it.  Free trial if you want to see if it does what you want.  It is a fully web based solution.


    http://www.omnique.com/

  • rjcutl

    Member
    May 5, 2016 at 10:38 am in reply to: How to get on “The list” ??

    What was the specific search?  I am going to guess that it mostly has to to with the SEO of your website or possibly the categories you’ve selected in your Google business profile.

  • rjcutl

    Member
    March 7, 2016 at 2:48 pm in reply to: repair pal

    We have, it’s not much better than being a AAA shop.  We are in the process of dumping them.

  • rjcutl

    Member
    January 5, 2016 at 5:01 pm in reply to: Your Opinion of Yelp?

    You also have to consider the market you are swimming in.  In smaller markets like mine there aren’t many Yelpers, which really negates the effectiveness of the site.  We paid Yelp for 6 months as a marketing experiment and got no new reviews.  I would rather focus on our Google+ presence and Google Reviews because those are what drive search results and leads for us.

  • rjcutl

    Member
    June 22, 2015 at 9:18 am in reply to: Lift Manufacturers

    We’ve had good luck with Rotary and Mohawk.  We have a Hunter scissor lift which has worked quite well.  We have one Challenger 2-post, which has experienced a few problems.  We just purchased a Challenger four post alignment rack over another Hunter, we’ll see how that one stands up.

  • rjcutl

    Member
    December 29, 2014 at 11:03 am in reply to: Electronic Vehicle Inspection Software – Links, Ratings and Reviews

    We tried one, and I’m grasping for the name.  It totally flopped in the shop and caused our inspection time to go from 15-20 minutes to 40-45 minutes.  I’m still looking or one that works for us.

  • rjcutl

    Member
    August 30, 2011 at 1:15 pm in reply to: Wanted: John Bean 3D Aligner Parts or Complete Unit

    Tom,

    Ours is still installed and we are going to sell it complete. Call me

    at the shop.

  • rjcutl

    Member
    August 30, 2011 at 1:14 pm in reply to: Survey – Alignment Equipment

    What brand of wheel alignment equipment do you have now? – Hunter’s

    new Hawkeye Elite, with the new Quick Grip wheel adapters, Codelink

    for setting steering angle, and the bar code reader.

    2: How old is it? – one week

    3: When do you plan to replace it? last week, our older John Bean VD-3

    was costing more to maintain and was down more than we could justify.

    4: What brand(s) are you considering next time? We looked at the new

    John Bean and it was just an updated version of what we had. Looked

    at Bosch also.

    Between technicians and service advisers Hunter won hands down. We

    are now able to do alignment checks on any vehicle in two minutes or

    less and it is paying it’s way as I write this. Technician’s are

    including alignment checks in our courtesy inspection when the test

    drive raises even the slightest question.

  • rjcutl

    Member
    June 29, 2011 at 3:06 pm in reply to: Groupon?

    We did a Groupon over 6 weeks ago and sold 186 of the offer, which was

    a standard oil change, tire rotation and vehicle inspection for 19.00.

    We have had 55 turned in as of this date and the offer expires on 9-

    30-11. Our largest invoice was over 1,500 for a/c work and a new

    customer. I felt for the deal to work for our shop we wanted a 40%

    conversion rate, if recommended are included we are very close to

    conversion rate and it is up to us to follow-up and close the

    recommended. Would we do it again maybe, the jury is still out at

    this time. Our experience has been positive and we did not have the

    issues that many of the articles highlighted. I also have a number of

    my friends in Pro-Service that have run Groupons with success. So now

    you have our other side of the story.