andre remillard
Forum Replies Created
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On paper, teams make a lot of sense but in practice they are difficult to maintain. When I was working at a dealership we had teams. I ran a team of 7 techs plus myself. 1 diag tech , 3 gs or b techs a heavy line tech and 2 lube or c techs. Everyone was flat rate, all hours were combined and divided evenly at the end of the week. The problem would come in when the B techs flagged a lot of hours but only got payed a lesser amount. Trying to explain that they were only able to flag those hours was because they didn’t have to diag a vehicle that only paid an hour but it took them 4 fell on deaf ears.
The pluses are that you have techs doing what they are good at and are very efficient doing and in doing so make a lot of money for the shop and the customers are taken care of in a more efficient manner. It comes down to the personalities and mind set of your techs.
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For me the very first red flag is with all of those supposed qualifications and knowing what the industry is like ,why in the world would any employer let him leave?
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Maybe print up a list of local ASA shops and pass that on to him.
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Up 67%
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up 52%
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1.5 For pads and rotors, 2.5 for pads and machine the rotors and .5 for each caliper.
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I think you would end up with a person who was only interested in the money. If a better offer came along he/she would leave and then you would have to offer more money.
Also, how long do you think it would take your existing employees to find out about your hiring practices and start asking for more money.We all know that a good tech can pretty much name his price, so you run the risk of alienating your crew and losing loyal employees.
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We do a full inspection and unless it’s a safety issue, at check out we let them know we found some things that need to be addressed . Then we let them know that if they would like an estimate we would gladly provide one . The people that don’t want an estimate usually wont take care of their vehicles and we aren’t wasting our time writing one up or trying to get them to buy something they wont anyways.
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We do it the same way you do Tom.
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My explanation goes something like this;
” The profit I make is about 40% of the profit for the job. The law says that I am responsible for that part whether I sold it or not.Why should I accept responsibility for something I didn’t sell or make money on.”
about 85% of the people will agree to let me use my parts when presented this way. It stops all arguments about wanting a certain brand or that they will go buy the part from the same supplier I use {Napa}. The other 15% aren’t customers and I don’t want them.
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The easiest way I’ve found to stay legal in any state [ check local laws] you classify your techs as hourly w/ commission. Say your going to pay tech A $20.00 per hour, then $5.00 per flagged hour from 0 to 35 hrs. add another $2.00 from 36 hrs to 40 hrs from the first hr. 41 to 45 hrs add another $2.00 from the first hr, 46 hrs and up add another $2.00 from the first hr. you pay overtime only at the base rate, in this case $20.00 per hr. This allows you to design pay plans to each individual tech. Raises can be made to the base pay or to any level of production or flag time that you like. You could also set different production levels per tech.
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We started sending printed newsletters 9/2014. We saw an increase in sales and customers returning 1 to 3 months later for recommended repairs and maintenance.
We print our own . My service writer puts it together in an hour or so. We have a postage permit and a folding machine. I bought a used Konica Minolta bizhub as my printer. Its printed in full color using 11 x 17 28lb 100 brightness paper. Our total cost per piece is .85 cents. The post office has all the info and software for free so you can pint and bar code right to the newsletter.
We get great feedback from our customers and they look forward to it every month. Production now takes approximately 3 hours start to finish and we send out about 650 newsletters monthly.
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Launch Diagun, Tech 2, Snap On red brick, Snap On Modis , OTC Genysis and Cardaq M
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We’ve been using RO Writer for 16 years. Would give it an 8.5 .
