andyr replied to the topic Can’t find technicians? Why not just buy what you need? in the forum Employees 5 months, 1 week ago
I think you would end up with a person who was only interested in the money. If a better offer came along he/she would leave and then you would have to offer more money.
Also, how long do you think it would take your existing employees to find out about your hiring practices and start asking for more money.We all know that a good tech can…[Read more]
We do a full inspection and unless it’s a safety issue, at check out we let them know we found some things that need to be addressed . Then we let them know that if they would like an estimate we would gladly provide one . The people that don’t want an estimate usually wont take care of their vehicles and we aren’t wasting our time writing one up…[Read more]
The problem with raising rates is almost all shops base their rate on local dealer rates and they almost always stay under them. When I worked at the dealer the warranty rate was set by the manufacturer and the […]
andyr replied to the topic I can buy the parts online alot cheaper !!!!!!!! Thoughts ? in the forum Parts and Tire related topics 2 years, 4 months ago
My explanation goes something like this;
” The profit I make is about 40% of the profit for the job. The law says that I am responsible for that part whether I sold it or not.Why should I accept responsibility for something I didn’t sell or make money on.”
about 85% of the people will agree to let me use my parts when presented this way. It…[Read more]
The easiest way I’ve found to stay legal in any state [ check local laws] you classify your techs as hourly w/ commission. Say your going to pay tech A $20.00 per hour, then $5.00 per flagged hour from 0 to 35 hrs. add another $2.00 from 36 hrs to 40 hrs from the first hr. 41 to 45 hrs add another $2.00 from the first hr, 46 hrs and up add…[Read more]
We started sending printed newsletters 9/2014. We saw an increase in sales and customers returning 1 to 3 months later for recommended repairs and maintenance. We print our own . My service writer puts it together in an hour or so. We have a postage permit and a folding machine. I bought a used Konica Minolta bizhub as my printer. Its printed in…[Read more]
andyr replied to the topic Shop Management Software – Links, Ratings and Reviews in the forum Automotive Shop Management Software 4 years, 3 months ago
We’ve been using RO Writer for 16 years. Would give it an 8.5 .
I would offer 10% parts and labor if paid at time of pick up.That account could possibly generate an additional 450 new customer vehicles on top of the 150 of the fleet.You wouldn’t have to discount those additional vehicles.Each 150 fleet vehicle has a separate driver.That person has their own vehicle
and you have an opportunity to covert them to…[Read more]
I would first check to see what services the machine shop charged you for.If you were charged for a complete set of tests and milling then they missed it and are responsible.Mechanic gets payed and s/a is off the hook.
No matter what,the customer pays for the new/reman/used head,it’s what fixed his complaint.
If on the other hand the charge was…[Read more]
I switched to a pay as you go system with Advantage Payroll back in 2000.That was in Rhode Island.My constant[yearly fee ] was $162.00 and the rates were 4.85 per hundred.I’m now in Arizona and use Paychex for payroll and Hartford ins.through them.The constant is $180.00 and the rate is 2.28 per hundred.
Another area is trash pickup.I was able to cut my monthly charge in half by changing to an every other week pickup.Do you need the size dumpster you have?Check your dumpster on pick up day,you may be paying for a bigger unit than you need.
The other thing is don’t sign a long term contract with the trash company.
JP, could you please send me one of the post cards from your first mailing? I have a small shop in Arizona that I’m trying to get more clientelle for and have very little imagination for what may get someones attention in the mail and apparently you had good success with yours. Thank you for anything you can throw my way!
This program is a continuously running thing until I stop it.The only thing that I could change would be the service offerings on the coupon card.The company sends it’s sales people around every couple of months to sell more service “contracts”.It’s not perfect by any means but a lot more cost efficient than the alternatives.Keep in mind…[Read more]
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