Auto Shop Management Forums

Find answers, ask questions, and connect with our community around the world.

  • Tip #195 Customer Lounge Done Right – Free Sample Tip

    Posted by AMN Admin on December 20, 2017 at 8:35 pm

    Free Sample Tip from the Premium Member area

    5 characteristics of an exceptional customer area:

    It has a consistent theme.
    It has a focal point.
    Less is best.
    Car service related things are subtle or not there at all.
    It is professionally designed – hire a pro.

    Yes, it will take square footage – which most shops have one way or another if they are a bit creative. Yes, it will take money – and it may end up being the best “equipment / remodeling” ROI you’ve ever experienced

    #autoshopmanagementtips

    beckywitt replied 4 years, 6 months ago 2 Members · 1 Reply
  • 1 Reply
Advertiser / Sponsor
  • beckywitt

    Member
    December 27, 2017 at 5:06 pm

    Bonus point #6–it is separate and alone from the front desk. This  makes it quiet and serene for those who wait. They don’t have to listen to potentially difficult phone calls or customers.  In addition, customers don’t have to be concerned about sharing information in front of strangers. You may not get all the information you need if prying ears are present.