Admin started the topic Technician Tool Security – FREE Sample Document from the Premium Member Area in the forum Employees 1 month ago
Make a list of all of your tools.
Every time you buy something, add it to the list.
Keep a copy in a secure place other than at the shop.
Take a picture of each tool box drawer in the open position, clearly
displaying each item in the drawer.
Keep copies in a secure place other than at the shop.
Save all receipts…[Read more]
Admin started the topic Reducing Interruptions – FREE Sample Tip # 221 from Premium Member Area in the forum Everything Else 1 month ago
Interruptions eat away at productivity. Some interruptions are major, but many are minor and accepted as normal in most shops. While interruptions can hinder anyone in the shop, they are more of a problem with technicians who might be in the middle of something.
Stopping them for a few seconds may cause some techs to take several minutes to…[Read more]
Admin started the topic Service Advisor Notes Use Policies – Free Sample Document in Premium Member area in the forum Everything Else 1 month, 4 weeks ago
- Various notes are extremely helpful and important to communicate and document certain information for the customer.
- Our management system contains many prewritten notes which can be found by clicking on the NOTES box near the top of the RO.
- Use the drop down menu to read each note, and become familiar with them.
- When completing an RO,…
Admin started the topic Tip #96 – Homeless Parts Not Allowed – Free Sample Tip from Premium Member area in the forum Parts and Tire related topics 1 month, 4 weeks ago
Many shops seem to be inundated with homeless parts. They lay in odd locations, often for extended periods of time, and eventually may just disappear. Some get reordered (now we have two, but no one knows that). When a part arrives at your counter, send it immediately to its proper home. If there is no specific home yet, then create a home (you…[Read more]
Admin started the topic Vehicle Replacement Cost Calculator – Sample from Premium member Area in the forum Marketing For Auto Repair Shops 3 months ago
Estimated costs for next 4 years:
Current vehicle ……………………………………..Replacement vehicle
Down payment or purchase $_____0________ $_____________
Sales tax ………………………$_____0________ $______________
Sell or trade current car ……………………….(-$____________)
Payment principal 48 mos…[Read more]
Admin started the topic Estimate Requests – Do You Let Them Die? – Sample Tip # 135 Premium Member Area in the forum Customer Service 3 months ago
You received an estimate request by email or phone or someone just walked in and asked. You decided to provide one (good idea if handled correctly). So, now what do you do after they said “thanks”, but made no appointment? Do you call or email them one or more times over the next few days? If you do, at least some of them will respond and make an…[Read more]
Admin started the topic Headlight Lens Refinishing Policy/Procedure (Sample Document in Premium Area) in the forum Everything Else 4 months ago
It is critical that paint damage does not occur during headlight refinishing.
1: Use wide masking tape on the body parts next to the headlight lens.
2: Apply a second row of tape outside of the first row if the buffer is going outside
of the tape.
3: Apply two layers of tape if the buffer is getting through one.
4: If paint damage occurs, use…[Read more]
Admin started the topic #200 That’s a Snappy Looking Outfit! (Sample Tip from Premium Member Area) in the forum Everything Else 4 months ago
How you dress determines how good you are at car repair, how good you are at completing repairs on time, how accurate your estimates are – bottom line – how professional you are.
Assemble a group of technicians and advisors and then ask customers who they want to work on their car strictly based on how they look. You can bet it will be the one…[Read more]
Admin started the topic Warranty Policies (Sample document from premium area) in the forum Everything Else 5 months, 1 week ago
*THE WARRANTY ON THE RO: Place the appropriate WARRANTY CANNED JOB(S) at the bottom of the RO according to which repairs are being performed on that vehicle. Many times this will require more than one warranty.
*WARRANTY DETAILS: For specifics on each warranty, see the appropriate WARRANTY CANNED JOB.
*COVERING A WARRANTY PART: ALL…[Read more]
Admin started the topic #168 You named your kid (shop) what? (sample Tip in premium area) in the forum Everything Else 5 months, 1 week ago
#168 You named your kid (shop) what?
Name or rename your shop very carefully. Your name is who you are. Many businesses have average names. Many have weak or terrible names. Just a few have excellent names. In our town we used to have “Northtown Movie Theater”. Now we have “Celebration! Cinema”. Names that stand out in customer’s minds make your…[Read more]
Admin started the topic Selling Estimate Services (Sample Document from Premium Area) in the forum Customer Service 6 months, 3 weeks ago
Take your time, and do not hurry during this process.
Review the estimate with the tech to make sure that it is accurate.
Go into the shop to look at things that are not clear to you.
Check to see when we can have the car completed.
Begin the customer contact with a friendly greeting: “How are you?” or something similar.
Be prepared for a lit…[Read more]
Admin started the topic #214 Slow Service Advisors (Sample Tip from Premium Area) in the forum Employees 6 months, 3 weeks ago
Does it seem that your advisors just can’t seem to keep up? Maybe this just isn’t their thing. Or, maybe they need training or better systems or – maybe they need better tools! We are always looking at better equipment for the techs, but what about the advisors? Are they due for an upgrade? The following should help – plus it will impress your cu…[Read more]
Admin started the topic General Guidelines for Service Advisor – Free Sample Document in the forum Employees 8 months ago
Free Sample Document from the Premium Member area
-We WANT you do succeed here! So, we need to know what you need from us. We will go to great lengths to provide you with whatever you need to do an exceptional job.
-The customer has a crystal clear understanding of what is being purchased.
-Hurrying causes…[Read more]
Admin started the topic Tip #195 Customer Lounge Done Right – Free Sample Tip in the forum Shop Design & Efficiency 8 months ago
Free Sample Tip from the Premium Member area
5 characteristics of an exceptional customer area:
It has a consistent theme.
It has a focal point.
Less is best.
Car service related things are subtle or not there at all.
It is professionally designed – hire a pro.
Yes, it will take square footage – which most shops have one way or another if the…[Read more]
Admin started the topic Wait Appointment Guidelines (Sample Document from Premium Member's Area) in the forum Customer Service 9 months, 1 week ago
When asked how much time a wait oil change is expected to take, inform the customer to allow 45 minutes for us to perform a thorough oil change service. For services other than oil changes, multiply the expected time by one and one half (example: 1.2 hours X 1.5 = 1.8 hours) and inform the customer to allow for that much time.…[Read more]
Admin started the topic #153 How can you be really unique? (Sample Tip from Premium Members Area) in the forum Everything Else 9 months, 1 week ago
How can you be really unique?
Of course we are all unique to some extent. But, how can you be
significantly special? What can you do to make your shop jump out of the
list of potential shops that a customer could choose? Think of other
businesses that you go to and ask yourself why certain ones stand out.
Admin started the topic Email Marketing Checklist (Sample document from Premium Member Area) in the forum The Internet and Your Shop 10 months, 1 week ago
Coupon or discount or gift certificate or special
PHOTOS (in order or priority):
Cars (especially ones that we specialize in)
Click here to schedule an appointment (link to schedule an appointment page on website)
Click here to request an estimate (link to request an estimate…[Read more]
Admin started the topic #183 Drones ( Sample Tip from Premium Member Area) in the forum Customer Service 10 months, 1 week ago
Avoid droning on and on and on.
I rarely want to hear about the coefficient of friction.
I have things to do.
I want to know if you can fix my car, when it will be done and how much it will cost.
Make it clear to me that you will go into detail on anything beyond that.
Then, if I want more info, I’ll ask.
Admin started the topic #201 Have You Looked at Your Mouse Lately? (Sample Tip from Premium Area) in the forum Marketing For Auto Repair Shops 11 months, 1 week ago
If it’s typical, it’s pretty nasty looking. “Is that how you’ll treat my car?”
Customers notice the strangest things – including the minute details. Someone who is into the small details needs to be constantly monitoring everything visual about your shop.
Mice need to be cleaned frequently and replaced (or moved to a less visible location) whe…[Read more]
Admin started the topic Symptom Not Occurring Policy (Sample Document from Premium Area) in the forum Everything Else 11 months, 1 week ago
1: Regarding invoices where the test results state that the symptom is not occurring, or tech is not noticing it, etc.:
a) A tech or advisor should ride with the customer anytime that the symptom sounds like it may not be obvious. Not just for noises, but for any symptom.
b) If (a) did not happen, ask the customer to stop by and show the tech or…[Read more]
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