Admin started the topic Determining Priority of Vehicles (FREE sample document from Premium area) in the forum Shop Design & Efficiency 1 month ago
All vehicles are to be assigned in the following order. If you believe order should be changed for some reason, please review with the manager / owner.
1: Waiting – Comeback or Warranty.
2: Waiting – Appointment or Drop-in.
3: Comeback or Warranty (not waiting).
4: Need to perform initial testing – goal is to at least perform initial “tria…[Read more]
Admin started the topic Not My Table (FREE sample Tip # 196 from Premium area) in the forum Customer Service 1 month ago
During an episode of a show that saves restaurants the show host and the employees were viewing a video of the staff at work. A customer made a request and was ignored by a waitress who commented that it was not her table. The show host got in her face with a raised voice and said: “If you are going to work here, there is no such thing as “not my…[Read more]
Admin started the topic Appointment Preparation Checklist – Free Sample Form from Premium Member Area in the forum Everything Else 2 months, 1 week ago
Customer __________________ Vehicle ___________________
Date ______________________ Advisor ___________________
_____ Customer information completed
Name Address Email Phone Source
_____ Service details entered
Instructions Notes Services Checklists
_____ Parts handled (sold and likely to be sold)
Ordered Arrived In…[Read more]
Admin started the topic Of Course We Inspect Every Car! – Free Sample Tip from Premium Member Area in the forum Customer Service 2 months, 1 week ago
Shop Management Tip # 107 – Of Course We Inspect Every Car!
At least, that’s what many shop owners will tell you. But, what does that mean? Often it means if there is time, if we constantly remind the techs, it comes last in the initial process, it is what the tech decides to inspect, there are quite a few exceptions, etc. In other w…[Read more]
Admin started the topic Vehicles Not Picked Up or Not Authorized Procedure (Sample Document in Premium) in the forum Expense Control & Financial 4 months, 3 weeks ago
1: Create a separate invoice for storage charges.
2: Storage charges begin _____ hours after notification of completion, or after
request for authorization if there has been no answer (unless other arrangements
have been agreed to).
3: Storage charge: $_____ per day.
4: _____ hours after notification of completion, or after request for…[Read more]
Set up a remote office (or two). Not so you can work more hours, but so you can free yourself from being physically tied to the shop all the time. While it certainly can be set up at your house across town, it can also be 1,000 miles away. Duplicate your shop office completely if need be to feel comfortable. If you don’t already have cameras at y…[Read more]
Admin started the topic Technician Tool Security – FREE Sample Document from the Premium Member Area in the forum Employees 6 months ago
Make a list of all of your tools.
Every time you buy something, add it to the list.
Keep a copy in a secure place other than at the shop.
Take a picture of each tool box drawer in the open position, clearly
displaying each item in the drawer.
Keep copies in a secure place other than at the shop.
Save all receipts…[Read more]
Admin started the topic Reducing Interruptions – FREE Sample Tip # 221 from Premium Member Area in the forum Everything Else 6 months ago
Interruptions eat away at productivity. Some interruptions are major, but many are minor and accepted as normal in most shops. While interruptions can hinder anyone in the shop, they are more of a problem with technicians who might be in the middle of something.
Stopping them for a few seconds may cause some techs to take several minutes to…[Read more]
Admin started the topic Service Advisor Notes Use Policies – Free Sample Document in Premium Member area in the forum Everything Else 7 months ago
- Various notes are extremely helpful and important to communicate and document certain information for the customer.
- Our management system contains many prewritten notes which can be found by clicking on the NOTES box near the top of the RO.
- Use the drop down menu to read each note, and become familiar with them.
- When completing an RO,…
Admin started the topic Tip #96 – Homeless Parts Not Allowed – Free Sample Tip from Premium Member area in the forum Parts and Tire related topics 7 months ago
Many shops seem to be inundated with homeless parts. They lay in odd locations, often for extended periods of time, and eventually may just disappear. Some get reordered (now we have two, but no one knows that). When a part arrives at your counter, send it immediately to its proper home. If there is no specific home yet, then create a home (you…[Read more]
Admin started the topic Vehicle Replacement Cost Calculator – Sample from Premium member Area in the forum Marketing For Auto Repair Shops 8 months, 1 week ago
Estimated costs for next 4 years:
Current vehicle ……………………………………..Replacement vehicle
Down payment or purchase $_____0________ $_____________
Sales tax ………………………$_____0________ $______________
Sell or trade current car ……………………….(-$____________)
Payment principal 48 mos…[Read more]
Admin started the topic Estimate Requests – Do You Let Them Die? – Sample Tip # 135 Premium Member Area in the forum Customer Service 8 months, 1 week ago
You received an estimate request by email or phone or someone just walked in and asked. You decided to provide one (good idea if handled correctly). So, now what do you do after they said “thanks”, but made no appointment? Do you call or email them one or more times over the next few days? If you do, at least some of them will respond and make an…[Read more]
Admin started the topic Headlight Lens Refinishing Policy/Procedure (Sample Document in Premium Area) in the forum Everything Else 9 months, 1 week ago
It is critical that paint damage does not occur during headlight refinishing.
1: Use wide masking tape on the body parts next to the headlight lens.
2: Apply a second row of tape outside of the first row if the buffer is going outside
of the tape.
3: Apply two layers of tape if the buffer is getting through one.
4: If paint damage occurs, use…[Read more]
Admin started the topic #200 That’s a Snappy Looking Outfit! (Sample Tip from Premium Member Area) in the forum Everything Else 9 months, 1 week ago
How you dress determines how good you are at car repair, how good you are at completing repairs on time, how accurate your estimates are – bottom line – how professional you are.
Assemble a group of technicians and advisors and then ask customers who they want to work on their car strictly based on how they look. You can bet it will be the one…[Read more]
Admin started the topic Warranty Policies (Sample document from premium area) in the forum Everything Else 10 months, 2 weeks ago
*THE WARRANTY ON THE RO: Place the appropriate WARRANTY CANNED JOB(S) at the bottom of the RO according to which repairs are being performed on that vehicle. Many times this will require more than one warranty.
*WARRANTY DETAILS: For specifics on each warranty, see the appropriate WARRANTY CANNED JOB.
*COVERING A WARRANTY PART: ALL…[Read more]
Admin started the topic #168 You named your kid (shop) what? (sample Tip in premium area) in the forum Everything Else 10 months, 2 weeks ago
#168 You named your kid (shop) what?
Name or rename your shop very carefully. Your name is who you are. Many businesses have average names. Many have weak or terrible names. Just a few have excellent names. In our town we used to have “Northtown Movie Theater”. Now we have “Celebration! Cinema”. Names that stand out in customer’s minds make your…[Read more]
Admin started the topic Selling Estimate Services (Sample Document from Premium Area) in the forum Customer Service 11 months, 3 weeks ago
Take your time, and do not hurry during this process.
Review the estimate with the tech to make sure that it is accurate.
Go into the shop to look at things that are not clear to you.
Check to see when we can have the car completed.
Begin the customer contact with a friendly greeting: “How are you?” or something similar.
Be prepared for a lit…[Read more]
Admin started the topic #214 Slow Service Advisors (Sample Tip from Premium Area) in the forum Employees 11 months, 3 weeks ago
Does it seem that your advisors just can’t seem to keep up? Maybe this just isn’t their thing. Or, maybe they need training or better systems or – maybe they need better tools! We are always looking at better equipment for the techs, but what about the advisors? Are they due for an upgrade? The following should help – plus it will impress your cu…[Read more]
Admin started the topic General Guidelines for Service Advisor – Free Sample Document in the forum Employees 1 year, 1 month ago
Free Sample Document from the Premium Member area
-We WANT you do succeed here! So, we need to know what you need from us. We will go to great lengths to provide you with whatever you need to do an exceptional job.
-The customer has a crystal clear understanding of what is being purchased.
-Hurrying causes…[Read more]
Admin started the topic Tip #195 Customer Lounge Done Right – Free Sample Tip in the forum Shop Design & Efficiency 1 year, 1 month ago
Free Sample Tip from the Premium Member area
5 characteristics of an exceptional customer area:
It has a consistent theme.
It has a focal point.
Less is best.
Car service related things are subtle or not there at all.
It is professionally designed – hire a pro.
Yes, it will take square footage – which most shops have one way or another if the…[Read more]
- Load More