AMN Admin started the topic Competitor Pricing Survey – Free Sample Document from Premium Member Area in the forum Everything Else 3 weeks, 5 days ago
COMPETITOR PRICING SURVEY:
Phone #: ____________________________________________________________
-Sample cars to use:
Dodge Grand Caravan Ford Fusion Chevy Silverado
-Ask for about 3 prices during a call (4 or 5 maxim…Read More
AMN Admin started the topic GO AHEAD – MAKE MY DAY – Free Sample Tip # 161 from Premium Member Area in the forum Customer Service 3 weeks, 5 days ago
#161 GO AHEAD – MAKE MY DAY
What could you do when a customer walks in your front door that would make their day?
Forget that you have an auto service shop or even a business of any kind. Someone is about to enter the room. How can you improve their day? How can you make the experience that they are about to have the high point of their day?
Everything in their day so far, and a…Read More
AMN Admin started the topic Just what makes you so special? – Tip # 159 – Free Sample from Premium area in the forum Marketing For Auto Repair Shops 2 months ago
Just what makes you so special?
I need my car fixed and you all fix cars. Why not just flip a coin? I
need a good reason (or two) to try you. What is that reason? If you
can’t easily come up with an answer, do a close examination of your
business and either find the answer or make the necessary changes so
there is an answer to be found. You need to be special in some way. O…Read More
AMN Admin started the topic Loaner, Rental Vehicle Policies – Free sample document from Premium Member area in the forum Everything Else 2 months ago
Loaner, Rental Vehicle Policies
1: Loaner Vehicle Agreement
a) This agreement MUST always be signed before the vehicle is let out – NO exceptions for anyone for any reason.
b) Review the agreement with the customer including fuel policy, charges, and liability.
a) Record the odometer reading at the time the vehicle is let out.
b) Record the odometer reading i…Read More
AMN Admin started the topic Business Rating Location Scorecard (Free Sample Document from Premium Area) in the forum Shop Design & Efficiency 3 months, 1 week ago
Rate A Potential Shop Location
Excellent 4 points, Good 3 points, Average 2 points, Fair 1 point
Score ______ of a possible 92 points
Number of competing shops
Economy of immediate area
Growth in immediate area
Income in immediate area
City planned growth
Businesses in immediate area
Homes in immediate…Read More
Everyone likes to be thanked and that certainly includes your customers. Always make a point of communicating a sincere thank you to anyone picking up their car. They could have gone to dozens of shops, but they chose you. Next, some type of thank you follow up is in order. It could be an email, regular mail, a phone call or maybe a text message. A common mistake is to think that people…Read More
AMN Admin started the topic Quick Service Cart System & Set-up (Free Sample Document from the Premium Area) in the forum Equipment And Tools 4 months, 1 week ago
The purpose of the quick service cart is to increase the efficiency of the technician when performing common services, especially services where the customer is waiting. Once in place, the technician should be able to complete the service in most cases without returning to his toolbox and without going elsewhere in the shop for some type of tool or supply. The parts person or advisor…Read More
AMN Admin started the topic Tip #66 Expenses: Marketing Costs (Free Sample Tip from Premium Area) in the forum Marketing For Auto Repair Shops 4 months, 1 week ago
A few years ago, marketing budgets were relatively small. A few years before that they didn’t even exist! Today they are often a huge part of the expense statement (you do have this area broken done to a dozen or more lines, right?). Here are a few marketing costs to look at for some savings. Discounts: Use them when you have to instead of just giving them away when they may not be r…Read More
AMN Admin started the topic Comeback / Recheck Report Form (Free Sample Document from Premium Area) in the forum Everything Else 6 months, 2 weeks ago
Customer: _________________________ RO#: _________________________
Technician: ________________________ Advisor: ______________________
What was done to recheck the symptom(s) after the previous repair was done?
After symptom was rechecked, was it (circle one):
Worse Same A little…Read More
AMN Admin started the topic How is Your Keyboarding Speed? (Free Sample Tip # 44 from the Premium Area) in the forum Employees 6 months, 2 weeks ago
How about the speed of your advisors and techs? How many two-finger typists do you have? Poor typing skills are killing efficiency in many shops. This is one area of training that needs to be at or near the top of your list. Buy some typing programs. Create a contest with prizes for the most improved employee. This area will only become more critical as time goes on. Excellent keyboarding…Read More
AMN Admin started the topic Marketing Idea – Free sample from our Premium Documents area in the forum Marketing For Auto Repair Shops 8 months, 1 week ago
Pick-up and Delivery & Airport Shuttle Service
Version 1) Hassle-Free Car Service – Never be Without Your Car Again!
Next time you are going out of town, we will pick up your car from your home or work, service it per your instructions and authorization, then return it to your home or work.*
No more hassle of being without your car. No more arranging rides.
Five ways you can m…Read More
AMN Admin started the topic Pre-Qualify Your Job Applicants Online – Free Sample Tip # 222 from Premium Area in the forum Employees 8 months, 1 week ago
One huge time saver that is available when hiring technicians and service advisors is an online assessment test – often available as a subscription allowing unlimited use over a certain period.
Keep in mind that such tests are just one of several things you should use when determining whether to hire. But they can be an excellent screening tool to prevent hiring someone who will l…Read More
AMN Admin started the topic Customer Service Survey (Sample Document in Premium Area) in the forum Customer Service 9 months, 3 weeks ago
Customer Service Survey ____________________ (Shop name)
You are important to us! We are always trying to improve our service to help make your
visit to our shop better. Please help us do so by completing this survey.
1: Please number these items in order of importance to you: (1, 2, 3, 4)
2: What would be your definition of…Read More
AMN Admin started the topic Tip #131 Do You Look Busy Enough? (Sample Tip from Premium Area) in the forum Marketing For Auto Repair Shops 9 months, 3 weeks ago
If there is little activity at a shop, many people believe that the shop can’t be very good. Your parking lot and your shop should normally be at least half full both when the shop is open and closed. No, not with the junkers you should be making disappear. You can acquire cars with reasonably decent bodies for not a lot of money. How roadworthy they are is really not important as long a…Read More
AMN Admin started the topic Time Clocking Quiz for Technicians (Free Sample Document from Premium Area) in the forum Employees 11 months, 1 week ago
Time Clocking Quiz for Technicians
Other than the time performing the actual repair or service, when should a
technician be punched on to a car? Indicate Y/N for each of the following.
1 _____ Riding/driving with the customer to observe a symptom
2 _____ Initial reading of the complaint or service request
3 _____ Researching the service history
4 _____ Searching for repair or service…Read More
AMN Admin started the topic Tell Me How You Feel About Your Brake job – Tip # 162 from Premium Member area in the forum Everything Else 11 months, 1 week ago
Tell me how you feel about your brake job.
You will feel better in the lobby of a high-end hotel than you will in the lobby of an economy chain motel. You will have a better sense of well being in a 5 star restaurant than you will in the local burger joint.
I am about to spend an hour in your customer lounge, or maybe several hours, or maybe even (gasp!) all day! How will I feel?
If I…Read More
AMN Admin started the topic Simple Common Services Menu – Basic Standard Premium (Free Premium Sample) in the forum Everything Else 1 year ago
Common Services Menu Basic Standard Premium
Oil & filter change, lube (5 qt.) $_____ $_____ $_____
Radiator, coolant service $_____ $_____ $_____
Transmission fluid service $_____ $_____ $_____
-Cars $_____ $_____ $_____
-Trucks and Vans …Read More
AMN Admin started the topic Management Tip # 120 – Easy Sales That Many Shops Miss (Free Premium Sample) in the forum Everything Else 1 year ago
While it’s been discussed to death, far too many shops still do far too little with the factory maintenance schedules, or they over-complicate the process by editing them and reinventing the wheel. Make it simple. Just grab the exact factory scheduled maintenance list that is due out of your software. Add the parts, and you are done. Do this the day before arrival for every car on your s…Read More
AMN Admin started the topic Deposits Policy – Free Sample Document from Premium Member Area in the forum Parts and Tire related topics 1 year, 2 months ago
A deposit equaling 50% of the total estimate is required when ordering:
- Engines and transmissions (or any other similar large part).
- Mirrors (or any other body part) which require painting before installation.
- Parts from out of town vendors who we do not buy from regularly (at least once per week).
- Any part that is “non-returnable”.
- Any part for a vehicle that will be…
AMN Admin started the topic How to Blow a Hundred Grand – Free Sample Tip # 184 from Premium Member Area in the forum Employees 1 year, 2 months ago
Tip # 184 – How to Blow a hundred Grand
Obviously, all of your customer service employees should be people persons (at least I hope they are!). But, what about the techs, clean-up staff, drivers, parts people, and everyone else who is perceived as being part of your shop? They should be reasonably customer-friendly, too. As for the ones you have now who are not, train them or find them…Read More
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