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Are you struggling with…?
· Recruiting the right techs and advisors
· Increasing car counts through the right marketing
· Getting your shop’s numbers to wh […]
AMN Admin started the topic Who is in Charge Back There? (Free Sample Tip # 21 from the Premium Member Area) in the forum Employees 1 month ago
Shop Management Tip #21 – Who is in Charge Back There?
It can be very difficult for a service advisor to exchange information with several different techs. Consider funneling that information through one person in the shop by creating a shop foreman position. This can often increase production and quality while lowering stress for everyone involved.
AMN Admin started the topic Ignition Coil Replacement Policy (Free Sample Document from the Premium Area) in the forum Everything Else 1 month ago
Ignition Coil Replacement Policy:
“When we are pursuing an engine miss and we recommend an ignition coil, also recommend replacing all ignition coils that appear to be the same age or older than the failed coil. If the customer chooses to replace only the failed coil, make sure the recommendation to replace the others is clearly noted on the invoice so if the car returns later for an…Read More
AMN Admin started the topic Fluid Leak Definitions (Free Sample Document from Premium Member Area) in the forum Everything Else 2 months ago
Seepage of liquid, as indicated by wetness or
discoloration, not great enough to form drops
Also known as a Seep
Leakage of liquid great enough to form drops, but not
enough to cause drops to fall from the item being
Also known as a Weep
Leakage of liquid great enough to cause drops to fall
from item being inspected.
Also known as a…Read More
AMN Admin started the topic Automate Everything (Free Sample Tip # 73 from Premium Member Area) in the forum Everything Else 2 months ago
In a typical repair shop, the staff spends too much of their day dealing with problems which have been dealt with before (and will occur again) due to the lack of simple systems that prevent the problems from happening in the first place. The loaner car is not completely ready for the customer because there is no assigned and scheduled procedure to make sure that it is always ready to go.…Read More
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Mitchell 1 began with the simple idea that people need information to fix cars. That was true back in 1918 when Mitchell 1 got its start, and it’s been true through the years. And never more so than today, with s […]
AMN Admin started the topic Belt Related Noise Testing and Inspection (Sample Document from Premium area) in the forum Everything Else 3 months, 3 weeks ago
IMPORTANT: Keep hands, body parts and tools clear of belt and related parts when engine is running.
Mark each item OK or FAIL
With belt installed and engine NOT running inspect for:
_____ Belt contamination (fluid or other debris)
_____ Belt cracking excessive
_____ Belt routing correct (compare with diagram)
With belt installed and engine running:
_____ Pulley temperatures…Read More
AMN Admin started the topic Overstaffed or Understaffed? – Shop Management Tip # 72 (free Premium Sample) in the forum Employees 3 months, 3 weeks ago
How do you really know? Here’s a simple way to get a pretty good idea. Spend some time doing a little investigating to get a reasonably good idea of the sales at other shops in your area. Then take the total number of techs and service advisors (added together) at each shop and divide it into their sales. Now, compare the findings to the number at your shop. Odds are that you will find a…Read More
AMN Admin started the topic Auto Shop Manager Daily Checklist – 10 Must do Tasks (Sample Premium Document) in the forum Everything Else 5 months, 1 week ago
___ Review RO’s from the day before
___ Check for first-time customers and referrals
___ Review any comebacks
___ Review cause of any carryover work
___ Review key daily numbers and post for staff
___ Check for any delays caused by authorization
___ Check for any delays related to parts
___ Submit software-generated stock orders
___ Touch bases with every employee in some w…Read More
It’s common for shops to tie some type of marketing to the Christmas season. Some may also do something for the 4th of July. Now, if we take a look at our calendars we quickly see that there are plenty of other holidays; and it seems like there are more being added every year! It’s pretty easy to pick one holiday each month and figure out some type of marketing to coincide with it. Get…Read More
AMN Admin started the topic Job Offer Details Form – Free Sample Document from Premium Member Area in the forum Employees 6 months, 2 weeks ago
Name __________________________ Date _____________________
What days and hours would I work?
How does the payment system work?
What is the paid vacation system?
What are the pay…Read More
AMN Admin started the topic Closing Shops Mean Opportunities – Free Sample Tip # 81 from Premium Member area in the forum Everything Else 6 months, 2 weeks ago
Are you closely monitoring which shops in your area are closing? Each has a certain amount of resources which could be valuable. Obviously there is equipment, inventory and the building. What could be of far greater value are the customers in the database. They will need to go somewhere and it may as well be to you. In some situations, you may want to take over the entire operation. When…Read More
AMN Admin started the topic Competitor Pricing Survey – Free Sample Document from Premium Member Area in the forum Everything Else 7 months, 1 week ago
COMPETITOR PRICING SURVEY:
Phone #: ____________________________________________________________
-Sample cars to use:
Dodge Grand Caravan Ford Fusion Chevy Silverado
-Ask for about 3 prices during a call (4 or 5 maxim…Read More
AMN Admin started the topic GO AHEAD – MAKE MY DAY – Free Sample Tip # 161 from Premium Member Area in the forum Customer Service 7 months, 1 week ago
#161 GO AHEAD – MAKE MY DAY
What could you do when a customer walks in your front door that would make their day?
Forget that you have an auto service shop or even a business of any kind. Someone is about to enter the room. How can you improve their day? How can you make the experience that they are about to have the high point of their day?
Everything in their day so far, and a…Read More
AMN Admin started the topic Just what makes you so special? – Tip # 159 – Free Sample from Premium area in the forum Marketing For Auto Repair Shops 8 months, 3 weeks ago
Just what makes you so special?
I need my car fixed and you all fix cars. Why not just flip a coin? I
need a good reason (or two) to try you. What is that reason? If you
can’t easily come up with an answer, do a close examination of your
business and either find the answer or make the necessary changes so
there is an answer to be found. You need to be special in some way. O…Read More
AMN Admin started the topic Loaner, Rental Vehicle Policies – Free sample document from Premium Member area in the forum Everything Else 8 months, 3 weeks ago
Loaner, Rental Vehicle Policies
1: Loaner Vehicle Agreement
a) This agreement MUST always be signed before the vehicle is let out – NO exceptions for anyone for any reason.
b) Review the agreement with the customer including fuel policy, charges, and liability.
a) Record the odometer reading at the time the vehicle is let out.
b) Record the odometer reading i…Read More
AMN Admin started the topic Business Rating Location Scorecard (Free Sample Document from Premium Area) in the forum Shop Design & Efficiency 9 months, 3 weeks ago
Rate A Potential Shop Location
Excellent 4 points, Good 3 points, Average 2 points, Fair 1 point
Score ______ of a possible 92 points
Number of competing shops
Economy of immediate area
Growth in immediate area
Income in immediate area
City planned growth
Businesses in immediate area
Homes in immediate…Read More
Everyone likes to be thanked and that certainly includes your customers. Always make a point of communicating a sincere thank you to anyone picking up their car. They could have gone to dozens of shops, but they chose you. Next, some type of thank you follow up is in order. It could be an email, regular mail, a phone call or maybe a text message. A common mistake is to think that people…Read More
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