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  • The Frustration of running an Auto Repair Shop

    Posted by Site Administrator on April 27, 2014 at 8:00 am

    Which things do you find frustrating about running your shop?

    _____ Advertising, marketing
    _____ Customers – dealing with them, keeping them happy
    _____ Customers – finding new ones
    _____ Debt
    _____ Employee management
    _____ Employee training
    _____ Equipment
    _____ Expenses
    _____ Family vs. shop
    _____ Financial management
    _____ Getting things done
    _____ Government, licensing, regulations
    _____ Gross profit, margin
    _____ Hiring
    _____ Insurance
    _____ Management software
    _____ Parts – getting the right one delivered quickly
    _____ Parts quality
    _____ Payroll
    _____ Sales numbers
    _____ Servicing cars quickly and efficiently
    _____ Shop – keeping it full of work
    _____ Shop – keeping it clean and organized
    _____ Taxes
    _____ Vehicle technology
    _____ Warranty issues
    _____ Website, internet issues
    _____ Other: ___________________________________________
    _____ All of the above

    Richard Zaagman replied 8 years, 1 month ago 6 Members · 5 Replies
  • 5 Replies
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  • Alan Ollie

    Member
    April 28, 2014 at 10:18 am
    My top 6 issues.
    #1 Problem for me. Attracting & Hiring enough qualified Techs   
    Employee management
    Employee training
    Getting things done
    Shop – keeping it clean and organized
    Debt
  • tubebender

    Member
    April 28, 2014 at 10:29 am

    Profitability
    Warranty issues
    Sales numbers
    Parts quality
    Employee management
    Employee training
    Customer retention

  • Tom Ham

    Member
    April 29, 2014 at 8:25 am

    Some days “all of the above” would seem to be the most accurate reply.

    But, when considering each one, the most frustrating for me is dealing with certain vendors and suppliers. The people you depend on to make sure your shop runs right. 
    Too often the attitude is some version of: “You and/or your staff are morons who can’t read or follow instructions or use a computer or diagnose a car, etc.”  We are not perfect, but we are not total idiots all day every day. 
  • joecval

    Member
    April 29, 2014 at 4:13 pm

    My Top 5


    __X___ Customers – finding new ones- I would add to this finding the right customer is just as important

    ___X__ Parts – getting the right one delivered quickly- Delivery time is hit and miss from several suppliers. Getting the right part the first time – we are working on it as it has been a problem. I am surprised how many times it’s the catalog that gives poor info or lack of info to make the right choice.

    __X___ Sales numbers- the ups and downs- feast or famine
    __X___ Servicing cars quickly and efficiently- we are working on it, but room for improvement.
    __X___ Shop – keeping it full of work

  • Richard Zaagman

    Member
    May 1, 2014 at 9:43 am

    __9____ Advertising, marketing
    __7___ Customers – finding new ones
    __1___ Employee management
    __4___ Employee training
    __2___ Getting things done
    __3___ Hiring
    __6___ Servicing cars quickly and efficiently
    __5___ Shop – keeping it clean and organized
    __10___ Vehicle technology