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Survey – Transmission Rebuild and Replace
How do you deal with failed transmissions at your shop? Please check all that apply. Feel free to explain why you do it the way(s) you select.
_____ Rebuild them in house
_____ Sublet the entire job to a transmission specialist
_____ Sublet the rebuilding to a transmission specialist, but do the R&R in house
_____ Refer the customer to another shop or dealer
_____ Replace them with recycled units (used)
_____ Replace them with OE remanufactured or new units
_____ Replace them with aftermarket remanufactured units from:
________________________________ (name of vendor/supplier)
_____ Other (please describe): ____________________________________
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5 Replies
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Administrator wrote:
> How do you deal with failed transmissions at your shop? Please check all that apply. Feel free to explain why you do it the way(s) you select.
>
> _____ Rebuild them in house
>
> __X___ Sublet the entire job to a transmission specialist
>
> _____ Sublet the rebuilding to a transmission specialist, but do the R&R in house
>
> _____ Refer the customer to another shop or dealer
>
> __X___ Replace them with recycled units (used)
>
> __X___ Replace them with OE remanufactured or new units
>
> _____ Replace them with aftermarket remanufactured units from:
>
> ________________________________ (name of vendor/supplier)
>
> _____ Other (please describe): ____________________________________
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Administrator wrote:
> How do you deal with failed transmissions at your shop? Please check all that apply. Feel free to explain why you do it the way(s) you select.
>
> __X___ Rebuild them in house
Occasionally, on the good old 3 speeds, C6, THM 350, 400, 727, etc… When I do have a “trained builder” in the house for the newer ones, the comeback rate is unacceptable
>
> _____ Sublet the entire job to a transmission specialist
>
> __X___ Sublet the rebuilding to a transmission specialist, but do the R&R in house
Tried this before… when a problem comes up there is a lot of finger pointing… whose is responsible for the R&R?
>
> _____ Refer the customer to another shop or dealer
>
> __X___ Replace them with recycled units (used)
Sometimes, low value car…
>
> __X___ Replace them with OE remanufactured or new units
Our favorite way!, nice warranty, brand recognition!
>
> _X____ Replace them with aftermarket remanufactured units from:
I’ve had mixed results with these, sometimes hard to get warranty when you need it
>
> ________________________________ (name of vendor/supplier)
>
> _____ Other (please describe): ____________________________________
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Administrator wrote:
> How do you deal with failed transmissions at your shop? Please check all that apply. Feel free to explain why you do it the way(s) you select.
>
> _____ Rebuild them in house
>
> __X___ Sublet the entire job to a transmission specialist
>
> __X___ Sublet the rebuilding to a transmission specialist, but do the R&R in house
>
> _____ Refer the customer to another shop or dealer
>
> __X___ Replace them with recycled units (used)
>
> _____ Replace them with OE remanufactured or new units
>
> _____ Replace them with aftermarket remanufactured units from:
>
> ________________________________ (name of vendor/supplier)
>
> _____ Other (please describe): ____________________________________
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Sublet the entire job to a transmission specialist or if its an older model we do it in house. Many transmission shops will cut you a deal and allow some leeway to make a little bit of money on the job
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We rebuild all repair or rebuild all in-house.
Many of vehicles that come in are something that can be fixed in the vehicle like a VSS, solenoid, ect. We don’t see as many low fluid complaints as we used to because the sealing technology has greatly improved although restricted filters are still a problem.
We get a lot of referrals from general repair shops that don’t want the hassle of getting into the blame game if something doesn’t turn out as it should and knowing we only do transmissions so we won’t steal their customer. However, we are still looking for a good G/R shop we can send electrical work to.
We get a lot of alleged transmission issues that are really electrical problems outside the transmission and we have not been able to find a shop that is really good at that type of work.
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