February 8, 2017 at 2:53 pm #23604
Site Administrator / Forum ModeratorKeymaster
This series includes 24 Key Numbers. If you work on getting all of them in the ranges mentioned, your shop should be solidly profitable.
Key Numbers 101 Series – Key # 11 – Oil Change Percentage
For this key number, we want to know what percent of RO’s included an oil change. These are RO’s of any size or any amount that include an oil change as one of the services performed. The RO may or may not have services other than the oil change. This should not be confused with RO’s that contain only an oil change and no other service.
Last month Acme Auto serviced 146 vehicles. 60 of the RO’s included an oil change.
60 divided by 146 = .41
So, our key number is 41%
When looking at this number for a typical independent shop which is solidly profitable, this number will normally run between 40% and 45%.
There is a fill in the blank form where you can automatically calculate this number for your shop in our Business Calculators area available to Premium Members.
This is a great learning and working tool for anyone in your shop who should know what the key numbers need to be.
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616-340-2380April 25, 2017 at 9:40 am #24985
Wondering where the 40-45% “normal” comes from? We are a multi-store company all repair (no tires) and we run at about 60%. Can’t see that this is a good or bad thing. We are profitable, work on a lot of cars. Seems like a lot of traffic these days comes from maintenance rather than repair and the #1 maintenance item is still an oil change. Any thoughts?April 25, 2017 at 12:38 pm #24990
Best reason for doing a lot of oil changes is keeping customer’s cars out of any other shop for any reason. Roughly half the cars coming in to a typical shop need an oil change. The best shops will often run 50% to 60%.
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